Collection 2 Electric Shower

The service I received from the staff at Triton was first class We had a few problems to sort out with my order But they were caused by the carrier delivering my order to the wrong address twice but between us we resolved the problem thanks to the staff at Triton customer service department

Responsible Admin Aftercare & Fast Track postal dispatch of repair spares delivered within a day . Fast answering of the Customer Care Line with clear speaking Operators & friendly attitude to support help . Good crystal clear website with purchase link to products very helpful . Thank You .

Service and delivery spot on I'm a stickler for genuine and to look how we 1st bought the shower etc, the soap tray itself is a little flimsy and brittle. Also for what it is rather expensive for a small plastic tray but if you want originality then that's the price you pay

Contacted Triton with a model in mind. Staff advised me of another model that they thought would be better for me. They were bang-on. Only quibble is the amount of time spent trying to speak to an advisor.

It was easy to buy the shower online, but when it arrived I was not impressed with the box, as it was damaged and easlly opened at the bottom, plus it was taped at the top. I could not call the delivery person back, as the parcel was dropped against my door, they knocked and ran. All of the parts were there, and it seems to work ok.

The parts store on the website is simple to navigate and easy to order from. Deliver time was as described and part(s) arrived perfectly. The added instruction manual was a brilliant touch, providing a step by step guide to fixing the issue. Not seen this kind of service with spare parts before, so it was much welcomed.

The order was taken and acknowledged efficiently online, as you would expect. Based on previous experiences with the delivery company (Evri), I chose to have the product delivered to a Post Office instead of my property. This added 5 days on to the delivery date (don't know why).

Temperature control works much better than the one it replaced [ same model]. this one came with a shower head which appears to reduce the flow rate and when it is switched off drains the head which will hopefully result in less black deposits on the head.

The service received from the service team was exceptional exceptional. It took several emails to finally locate the PRD and was finally found using a video call. Everyone was patient and understanding 10/10

The carrier damaged the original order and returned it to Triton. I was not informed of this by the carrier. When I phoned Triton to chase delivery, they instantly sent me another on express delivery. 10 out of 10 for Triton, 0 out of 10 for the carrier (again)