Customer Experience Performance Leader (Full-Time).

 

The Role

 

An opportunity has arisen for a Customer Experience Performance Leader who can lead, support, and improve performance.

Candidates must have first class customer experience, exceptional people skills as the role involves communicating with the internal and external team to drive performance, analyse data, along with providing suggestions and creating plans to deliver all department KPI’s supporting the overall business goals, objectives, and values.

 

Key Responsibilities:

 

  • Support, monitor and drive the performance of the CX team (internal & External)
  • Monitor performance and deliver all departmental KPI’s - internal & external
  • Analyse data to improve performance and customer experience.
  • Reviewing customer contact with the team (via email, phone, social media etc)
  • Ensure compliance is implemented i.e. customer greeting, email templates etc
  • To provide suggestions and create plans to increase performance via promotions / text alerts to ensure the internal and external team are working to their full potential.
  • Coach and encourage the team to optimise performance.
  • Promote and support Triton values.

The successful candidate will need:

  • Call centre background
  • Delivering targets/budgets
  • Exceptional computer skills
  • Exceptional people skills
  • Good time management
  • Attention to detail
  • Affective communication
  • Coaching and Mentoring experience

 

The Company

 

This dynamic, fast-paced market leader in the shower industry celebrated their 45th anniversary in 2020 and has established themselves as a member of the Made in Britain scheme, celebrating British manufacturing.  

 

The business is extremely employee-focused, committed to the training and development of their employees, regularly reviewing each individual’s needs and requirements to assist with their progression. For a self-motivated Customer Service Administrator, this is the perfect opportunity to take the next step in your career in an established company that really looks after its staff.

 

Your hours of work will be 35¼ per week, office based, and flexibility is critical to deliver a first-class service to our customers both internal and external.

 

To help you succeed in this role, full training will be given on our bespoke ‘Service’ software and Triton’s range of products.

 

We offer great working conditions, a subsidised staff restaurant, 5 weeks’ holiday + additional bank holidays, free life assurance and a contributory pension scheme.

Applications should be made by forwarding a CV and covering letter detailing salary expectations to humanresources@tritonshowers.co.uk

 

Strictly no agencies