- Help and Support
- Help
- Support
- After Sales
Support
If there is anything you are unsure of with our products and services, let our support section guide you through.
Contact us
Once you have bought a Triton product it doesn’t stop there, we aim to provide you with satisfaction and peace of mind throughout its lifetime. Triton’s after sales service is second to none and we are as dedicated to providing technical support quickly and effectively as we are to developing reliable products.
Our terms to help you and us...
Please read this agreement carefully before using this site. It represent the terms and conditions for using Triton's website, ordering goods from it and for obtaining a service repair.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
5. YOUR RIGHTS TO MAKE CHANGES
8. YOUR RIGHTS TO END THE CONTRACT
9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
10. OUR RIGHTS TO END THE CONTRACT
11. IF THERE IS A PROBLEM WITH THE PRODUCT
13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
14. HOW WE MAY USE YOUR PERSONAL INFORMATION
Installation guides
This section provides you with quick and easy access to all our our installation guides. Simply browse through our shower categories to identify your product or enter a shower name.
Product guarantees
With all our products manufactured to the highest quality standards we are confident that you will enjoy many years of excellence. However, occasionally even the best-engineered products can sometimes go wrong. That is why at Triton, we offer all our customers a guarantee against defect in materials and workmanship from the date of purchase.
Privacy Policies
Our Privacy Policies
- Data Protection Policy (PDF, 13 pages, 997kB
- General Statement (PDF, 2 pages, 214 KB)
- Agency Workers (PDF, 4 pages, 266 KB)
- CCTV and Dashcams (PDF, 3 pages, 241 KB)
- Competiton Entrants (PDF, 3 pages, 258 KB)
- Customer Service Contact (PDF, 4 pages, 271 KB)
- Email Contact (PDF, 4 pages, 261 KB)
- Face to Face Meetings (PDF, 3 pages, 238 KB)
- Home Delivery for our Customers (PDF, 3 pages, 261 KB)
- Installers (PDF, 4 pages, 261 KB)
- Recruitment (PDF, 4 pages, 243 KB)
- Visitors to Triton (PDF, 3 pages, 235 KB)
- Online (PDF, 4 pages, 1.04 MB)
Online Privacy Policy
Who We Are
Triton Showers’ registered office is at Ladyfield House, Station Road, Wilmslow, Cheshire SK9 1BU and we are a company registered in England and Wales under company number 566694. We are registered on the Information Commissioner's Office Register of Data Controllers under registration number ZA028267 and act as the data controller. We can be contacted at Data Protection, Triton Showers, Triton Road, Shepperton Park, Nuneaton, Warwickshire, CV11 4NR
Information That We Collect
Triton Showers processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this notice.
The personal data that we collect from you as a user of Triton’s online services is
- Name
- Email address
- Address
- Contact number(s)
- IP address
We collect information in the below ways: -
Your name, email address, address and contact numbers will be collected when you register for an account on our website(s).
Your IP address will be collected when you visit our website(s).
When you interact with Triton through the forms, including the Contact Us and Recruitment / Jobs pages, you will be sending an email to Triton.
How We Use Your Personal Data
Triton Showers takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time.
The purposes and reasons for processing your personal data are detailed below: -
We collect your personal data so that
- you can place orders, receive deliveries, book engineer appointments, register your product purchases and contact us via email
- you can allow the website to improve your visit by remembering you
- we can meet our legal obligations for business accounting and tax purposes
- we can identify attempts to disrupt the services offered by this website
- we can carry out anonymised analysis of visitor and site data
Your Rights
You have the right to access any personal information that we process about you and to request information about: -
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly form you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.
Sharing and Disclosing Your Personal Information
We do not share or disclosure any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Triton Showers uses third-parties to provide the below services and business functions, however all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.
If you interact with us via one of our email forms then our email privacy policy at www.tritonshowers.co.uk/privacy will apply.
We use Google Analytics, Google Maps and Google reCaptcha to provide anonymised statistics forwebsite performance, visitor numbers, order conversion rates, directions and maps and to protectagainst automated registration of accounts on our site.
For more information about Google Privacy and Terms, please read their notices at https://policies.google.com/?hl=en&gl=ZZ
Klick Digital
We use Klick Digital to provide development and maintenance of our website(s).
For more information about Klick Digital, please read their Privacy Notice at http://www.klickdigital.co.uk/privacy-and-cookie-policy/
Survey Monkey
We use Survey Monkey to perform mailouts to keep you informed about our products and services. We may pass your name and email address to Survey Monkey.
For more information about Survey Monkey, please read their Privacy Notice at https://www.surveymonkey.com/mp/policy/privacy-policy/
Paysafe
We use the Netbanx system from Paysafe to enable us to take card payments so that we can ship goods and offer services to you. Netbanx will receive your payment card details, Triton does not see any of this data other than your name.
For more information about Paysafe, please read their Privacy Notice at https://processing.paysafe.com/eu-en/privacy-policy/privacy-standards/
Feefo
We use Feefo to enable you to provide independent reviews of our products and your experience with Triton Showers. This means that your email address and name will be shared with Feefo solely for the purposes of leaving a review.
For more information about Feefo, please read their Privacy Notice at https://www.feefo.com/en-gb/privacy
Social Media
Our website contains links to various social media platforms. We do not pass any of your information to those platforms when you click on these links.
Safeguarding Measures
Triton Showers takes your privacy seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: -
- SSL certificates to protect our websites
- Policies and Procedures covering
- Granting authorisation to systems and data under Triton’s control
- Ensuring that employees leaving Triton have systems access removed immediately
- Deletion and / or anonymisation of your data
- Document retention periods
- Secure disposal of data held on all systems
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Triton Showers, however, as this information is required for us to provide you with our services or deliver your products, we will not be able to offer some/all of our products or services without it.
How Long We Keep Your Data
Triton Showers only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations.
Lodging A Complaint
Triton Showers only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.
Data Protection
Triton Showers
Triton Road
Shepperton Park
Nuneaton
Warwickshire
CV11 4NR
Telephone: 024 7634 441
Email: dataprotection@tritonshowers.co.uk
Information Governance department
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Web: https://ico.org.uk/concerns/
Safety information
As the UK’s market leading shower manufacturer, we make the safety and quality of our products a priority and we continually monitor the performance of all our products. To ensure we notify you in the event of any issue on our products, please ensure you register your Triton Shower here.
Important Product Safety Notice – Safeguardâș
It has come to our attention that under very rare circumstances and in a very small number of cases, a part of the electronic circuit board of the Safeguard+ shower may develop a fault which could lead to overheating and a potential risk of electric shock or fire hazard.
If your shower is showing any signs of discolouration; you MUST stop using this immediately and contact us as below:
Only this model of Safeguard+ is affected:
How to check the model/serial number:
Affected units start with the product code CSGP0 and have a date code stamp between 05/14 (May 2014) to 12/16 (December 2016). This date code is on the product rating label located on the underside of the product. [see image below]
What should I do if my shower is affected?
If you believe you have a Safeguard+ affected please contact our Service team on free phone 0800 0154145.
We will then (if required) arrange a mutually agreeable time for a Triton engineer to call and carry out a safety inspection to check and correct any issues. This visit would be free of charge, will be undertaken by one of our qualified engineers and it should take no longer than 15 minutes to complete.
Alternatively your contact details can also be emailed directly to safeguard@tritonshowers.co.uk at any time or you can fill in this simple form and we’ll call you back. It is important to leave a valid daytime telephone number for the team to make contact on.
- Any heat build up occurs gradually and is noticeable with a distinct overheating smell.
- You should check the casing top to see if there are any signs of discolouration. If there is none, then you can continue to use the shower.
- Please continue to ensure that any vulnerable people are not left showering alone and that user instructions continue to be followed.
Thank you for your co-operation. No other Triton shower is affected.
If your shower is showing any signs of discolouration; you MUST stop using this immediately and contact us as below:
Cookies Policy
Cookies Policy
The Triton Showers website (www.tritonshowers.co.uk) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.
Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour. For more information about cookies, including how we use them and how to disable them, read our full Cookie Policy.
By using and browsing the Triton Showers website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site
Use of information
We respect your privacy. Accordingly we do not sell, rent or loan any identifiable information regarding our customers to any third party without their consent.
Any information that you give us is held with the utmost care and security. It will not be used in ways to which you have not consented.
We will not collect any information about individuals, except where it is specifically and knowingly provided by them. Examples of such information are:
-
Name
-
Address
-
Telephone number
-
Email address
On the website we will use this information to show you products, offers and information that we hope you'll find interesting and relevant and to help us to develop the site to make shopping easier in the future.
Links to other sites
Whilst we make every effort to provide you with links to high quality, reputable sites, these are not under our day to day control. When you click through to these sites or any other site not wholly owned by Triton Showers, you leave the area controlled by Triton Showers. We cannot therefore accept responsibility for any issues arising in connection with either their use of your data, the site content or the services offered to our customers by these sites. You are advised to consult each site's privacy statement to see how they will use your data.
Your rights
In addition to the company's safeguards your personal data is protected in the UK by the Data Protection Act. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.
Policy Changes
Any changes to this policy will be posted here.
Security
Triton Showers treat all the data held with the utmost care and security. Any details you give will remain completely confidential.
Full Cookie Policy
What are cookies?
This website uses cookies to collect information. Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses this website. The cookies are essential to the effective operation of our website and to enable to you shop with us online.
Information collected
Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device. This includes information about pages viewed, products purchased and the customer journey around a website. We do not, however, use cookies to collect or record information on users’ name, address or other contact details.
What are cookies used for?
The main purposes for which cookies are used are:-
1. For technical purposes essential to effective operation of website, particularly in relation to on-line transactions.
2. To enable Triton Showers to collect information about the browsing and shopping habits and activities of customers, including to monitor the success of campaigns, competitions etc.
How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:-
For Microsoft Internet Explorer:
1 Choose the menu “tools” then “Internet Options”
2 Click on the “privacy” tab
3 Select the setting the appropriate setting
For Google Chrome:
1 Click the Chrome menu icon
2 Select Settings
3 Near the bottom of the page, click Show advanced settings
4 In the "Privacy" section, click Content settings
5 Enable or disable cookies:
To enable cookies, select Allow local data to be set (recommended).
To disable cookies, select Block sites from setting any data.
For Mozilla Firefox:
1 Choose the menu “tools” then “Options”
2 Click on the icon “privacy”
3 Find the menu “cookie” and select the relevant options
For Opera 6.0 and further:
1 Choose the menu Files”> “Preferences”
2 Privacy
What happens if I disable cookies?
This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off.