Support

Once you have bought a Triton product it doesn’t stop there, we aim to provide you with satisfaction and peace of mind throughout its lifetime. Triton’s after sales service is second to none and we are as dedicated to providing technical support quickly and effectively as we are to developing reliable products.

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Please read this agreement carefully before using this site. It represent the terms and conditions for using Triton's website, ordering goods from it and for obtaining a service repair.

1. THESE TERMS

2. INFORMATION ABOUT US AND HOW TO CONTACT US

3. OUR CONTRACT WITH YOU

4. OUR PRODUCTS

5. YOUR RIGHTS TO MAKE CHANGES

6. OUR RIGHTS TO MAKE CHANGES

7. PROVIDING THE PRODUCTS

8. YOUR RIGHTS TO END THE CONTRACT

9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

10. OUR RIGHTS TO END THE CONTRACT

11. IF THERE IS A PROBLEM WITH THE PRODUCT

12. PRICE AND PAYMENT

13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

14. HOW WE MAY USE YOUR PERSONAL INFORMATION

15. OTHER IMPORTANT TERMS

16. TRITON STANDARD GUARANTEE

17. REPLACEMENT PARTS POLICY

18. FIXED PRICE SERVICING

19. EXTENDED WARRANTY

20. PRIZE DRAW – TERMS AND CONDITIONS

USING THE WEBSITE

BUYING FROM THE WEBSITE

PRIVACY POLICY & COOKIES

ALTERNATIVE DISPUTE RESOLUTION SCHEME

This section provides you with quick and easy access to all our our installation guides. Simply browse through our shower categories to identify your product or enter a shower name.

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With all our products manufactured to the highest quality standards we are confident that you will enjoy many years of excellence. However, occasionally even the best-engineered products can sometimes go wrong. That is why at Triton, we offer all our customers a guarantee against defect in materials and workmanship from the date of purchase.

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New Cookie Policy

The Triton Showers website (www.tritonshowers.co.uk) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.

Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour. For more information about cookies, including how we use them and how to disable them, read our full Cookie Policy.

By using and browsing the Triton Showers website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site

Use of information

We respect your privacy. Accordingly we do not sell, rent or loan any identifiable information regarding our customers to any third party without their consent.

Any information that you give us is held with the utmost care and security. It will not be used in ways to which you have not consented.

We will not collect any information about individuals, except where it is specifically and knowingly provided by them. Examples of such information are:

• Name

• Address

• Telephone number

• Email address

On the website we will use this information to show you products, offers and information that we hope you'll find interesting and relevant and to help us to develop the site to make shopping easier in the future.

Links to other sites 
Whilst we make every effort to provide you with links to high quality, reputable sites, these are not under our day to day control. When you click through to these sites or any other site not wholly owned by Triton Showers, you leave the area controlled by Triton Showers. We cannot therefore accept responsibility for any issues arising in connection with either their use of your data, the site content or the services offered to our customers by these sites. You are advised to consult each site's privacy statement to see how they will use your data.

Your rights 
In addition to the company's safeguards your personal data is protected in the UK by the Data Protection Act. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.

Policy Changes 
Any changes to this policy will be posted here.

Security 
Triton Showers treat all the data held with the utmost care and security. Any details you give will remain completely confidential.

 

Full Cookie Policy

What are cookies?

This website uses cookies to collect information.  Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse this website.  They are used to ‘remember’ when your computer or device accesses this website.  The cookies are essential to the effective operation of our website and to enable to you shop with us online.

Information collected

Some cookies collect information about browsing and purchasing behaviour by people who access this website via the same computer or device.  This includes information about pages viewed, products purchased and the customer journey around a website.  We do not, however, use cookies to collect or record information on users’ name, address or other contact details.

What are cookies used for?

The main purposes for which cookies are used are:-

1. For technical purposes essential to effective operation of website, particularly in relation to on-line transactions.

2. To enable Triton Showers to collect information about the browsing and shopping habits and activities of customers, including to monitor the success of campaigns, competitions etc.

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies.  How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:-

For Microsoft Internet Explorer:

1 Choose the menu “tools” then “Internet Options”

2 Click on the “privacy” tab

3 Select the setting the appropriate setting

For Google Chrome:

1 Click the Chrome menu icon

2 Select Settings

3 Near the bottom of the page, click Show advanced settings

4 In the "Privacy" section, click Content settings

5 Enable or disable cookies:

To enable cookies, select Allow local data to be set (recommended).

To disable cookies, select Block sites from setting any data.

For Mozilla Firefox:

1 Choose the menu “tools” then “Options”

2 Click on the icon “privacy”

3 Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

1 Choose the menu Files”> “Preferences”

2 Privacy

What happens if I disable cookies?

This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off.

As the UK’s market leading shower manufacturer, we make the safety and quality of our products a priority and we continually monitor the performance of all our products. To ensure we notify you in the event of any issue on our products, please ensure you register your Triton Shower here.

Safety Notice – Safeguard⁺

It has come to our attention that under very rare circumstances and in a very small number of cases, a part of the electronic circuit board of the Safeguard+ shower may overheat, degrade and, if the shower is left running for prolonged periods, may ultimately lead the unit casing to melt.

Only this model of Safeguard+ is affected:

Affected units start with the product code CSGP0 and have a date code stamp between 05/14 (May 2014) to 12/16 (December 2016). This date code is on the product rating label located on the underside of the product. [see image below]

If you believe you have a Safeguard+ affected  please contact our Service team on free phone 0800 0154145. 

We will then (if required) arrange a mutually agreeable time for a Triton engineer to call and carry out a safety inspections to check and correct any issues. This visit would be free of charge, will be undertaken by one of our qualified engineers and it should take no longer than 15 minutes to complete. 

Alternatively your contact details can also be emailed directly to safeguard@tritonshowers.co.uk at any time or you can fill in this simple form and we’ll call you back. It is important to leave a valid daytime telephone number for the team to make contact on. 

Please note, this Safety Notice is entirely precautionary. Any heat build up occurs gradually and is noticeable with a distinct overheating smell. The Safeguard+ shower can continue to be used, although until an inspection has been completed please ensure vulnerable people are not left showering alone, and that the user instructions continue to be fully followed.