• REGISTER YOUR PRODUCT
  • SAFETY NOTICE - SAFEGUARD+
  • Log in
  • Create Account
  • Contact Us
  • Showers & Taps
  • Spares
  • Accessories
  • Clearance
  • Help & Support
Triton for
  • Homeowner
  • Installer
  • Specifier
Contact Us Register Log in

SAFETY NOTICE - SAFEGUARD+
My Basket Find a Store
  • Showers & Taps
    • Electric Showers Electric Showers
    • Mixer Showers
    • Power Showers
    • Triton Digital Mixer Showers Digital Showers
    • Eco Showers
    • Care Showers - Omnicare Style Care Showers
    • Taps

    HELP ME

    CHOOSE

    Find the right shower
    for you with Triton`s
    shower guide

    Click to view
  • Spares

    Spares for Showers

    • Electric Showers
    • Mixer Showers
    • Power Showers
    • Digital Showers
    • Eco Showers
    • Care Showers
    • Taps

    Accessories for Showers

    • Shower Heads
    • Fixed Shower Heads
    • Shower Hoses
    • Shower Kits
    • Shower Rails
    • Shower Arms
    • Shower Fixing Kits
    • Shower Pumps
    • Bath Mats
    • Soap Dish and Handset Holders

    Finding the right spare part

    We have the largest range of approved spares for our showers and accessories. Simply browse through our shower categories or search below.

  • Accessories
    • Shower Heads
    • Fixed Shower Heads
    • Shower Hoses
    • Shower Kits
    • Shower Rails
    • Shower Arms
    • Shower Fixing Kits
    • Shower Pumps
    • Bath Mats
    • Soap Dish and
      Handset Holders
  • Clearance
    • Electric Showers
    • Mixer Showers
    • Power Showers
    • Refurbished Showers
    • Taps
  • Help & Support

    Help

    • Help Me Choose
    • Affordable Style Range
    • Frequently Asked Questions
    • Find a Stockist
    • View Our Brochures
    • Mix and Match Accessories

    Support

    • Contact Us
    • Terms and Conditions
    • Installation Guides
    • Product Guarantees
    • Winter Showering Advice
    • Safety Notice - Safeguard+

    After sales

    • Book An Engineer
    • Register Your Product
    • Spare Parts
    • Extended Warranty
    • Shower Replacement Service
    • Find Your Local Approved Plumber
    Winter showering advice
    Winter showering advice
  • Inspiration Blog
  • Home
  • Help and Support
  • Support
  • Product Guarantees
  • Help and Support
  • Help and Support Menu
  • Help
    • Help Me Choose
    • Affordable Style
    • Frequently Asked Questions
    • Find a Stockist
    • View Our Brochures
    • Mix and Match Accessories
  • Support
    • Contact Us
    • Terms and Conditions
    • Installation Guides
    • Product Guarantees
    • Privacy Policies
    • Safety information
    • Cookies Policy
  • After Sales
    • Book An Engineer
    • Register Your Product
    • Spare Parts
    • Extended Warranty
    • Shower Replacement Service
    • Find your local approved plumber
Back to Support

Product guarantees

Product GuaranteesWith all our products manufactured to the highest quality standards we are confident that you will enjoy many years of excellence. However, occasionally even the best-engineered products can sometimes go wrong. That is why at Triton, we offer all our customers a guarantee against defect in materials and workmanship from the date of purchase.

Find out more

Product guarantees

It's good to know you can rely on our products...

With all our products manufactured to the highest quality standards we are confident that you will enjoy many years of excellence. However, occasionally even the best-engineered products can sometimes go wrong.

That is why at Triton, we offer all our customers a guarantee against defect in materials and workmanship from the date of purchase.

If your product fails within its guarantee period we will arrange for one of our service engineers to visit you at home to resolve the fault, by repairing or replacing any defective component, using genuine Triton spare parts, free of charge. These parts are not covered separately, but are included in the remaining period of the original product guarantee.

If your shower develops a fault either in or out of the guarantee period please contact us. You can do this by visiting our engineer booking service page.

How long is my shower covered for?

The period of free cover depends on the product purchased (effective from the date of purchase). Details are below;

Digital showers (Satellites) 5 years
Digital showers (Aspirante, T300si)  2 years
Mixer showers (excluding Humber, Domina, LP, HP and PC mixers) 5 years
Humber, Domina, LP, HP and PC mixer showers 3 years
Bathroom taps 
5 years
Electric showers (mains fed)
2 years
Body dryer  2 years
Power showers  1 year
Shower towers  1 year
Pumped electric showers  1 year
Pumps  1 year
Handwash Units (T30i) 1 year
Bathroom accessories 1 year
Shower accessories 1 year
Clearance* 1 year

*All clearance products carry a one year parts and labour guarantee, and have limited spare parts availability. When this occurs, we will, where possible, provide a suitable alternative but will not be responsible for any re-installation costs. All clearance products will not be eligible for an Extended Warranty.

Can I extend my guarantee period?

For added peace of mind, we offer the option to extend the standard guarantee period for domestic installations to 3 or 5 years. To do this please register your product online with us, following which you will be given the opportunity to extend your guarantee. Alternatively, call us on 02476 372 222 to speak to our dedicated customer services team.

Are there any exclusions or limitations to the guarantee?

Your guarantee is only valid for a product purchased and used exclusively in the UK. It does not cover any damage or defects arising as a result of;

  • Normal wear and tear
  • Wilful or accidental damage
  • Negligence or misuse or use other than for normal domestic purposes
  • Failure to follow instructions whether during installation or in operation
  • Careless handling/modifications/alterations/servicing and repair other than by an authorised Triton service engineer
  • Please read our full list of terms and conditions
Triton Supports
  • Our Story
  • Working for Triton
  • Reasons to choose Triton
  • Jobs
  • Triton Press Releases
  • SAFETY NOTICE - SAFEGUARD+
  • Privacy Policies
  • Cookies Policies
  • Terms & Conditions
Enter your email if you want to receive our newsletter
Subscribe
© TRITON, 2019. ALL RIGHTS RESERVED.