Help Center
Electric Showers
Are Triton showers easy to install?
All Triton models are expertly engineered and rigorously tested 50,000 times to ensure the highest levels of quality and performance. Our showers are also designed with ease of installation in mind for quick, hassle-free fitting.
Where is the serial number located on a Triton Electric shower?
A rating label is located on the underside of the unit, which includes the model name, kW rating and the manufacture date code. Inside the unit there is a further product-rating label, which has the same information and also the serial number.
Where is the filter situated in a Triton electric shower?
The filter will be found in the inlet connection. In some units it will be necessary to disconnect from the water supply to access the filter.
Why Is My Electric Shower Leaking From the Bottom?
If your electric shower leaks from the bottom when you turn it on, it is most commonly because the pressure relief device (PRD) has activated due to a blockage in the shower head or hose. If water is leaking from the casing instead, isolate the electricity...
What is a PRD (pressure relief device)?
The PRD is a safety device designed to relieve abnormal pressure from within the heater assembly of an electric shower when a restriction occurs on the shower outlet i.e. blocked showerhead, collapsed shower hose.If activated it will be necessary to ...
Water from my electric shower is too hot, why?
Check that the Stop Tap is fully open. Check that the sprayplate of the showerhead is clean. Check if an acceptable temperature is achieved by removing the showerhead from the shower hose. Check the internal lining of the shower hose is not collapsed...
Why Is There No Water Flow From My Electric Shower?
Is water turned on to the unit? Is electricity turned on to the unit? Is the inlet filter blocked? Are the front cover and any start/stop connecting cable fitted correctly?
What to Do if Your Triton Electric Shower Is Under Warranty
If the shower is under warranty request an engineer visit via this site or call 02476 372 222 to arrange a visit under the terms and conditions of the warranty.
My electric shower will not turn off the water what should I do?
Check that the front cover has been fitted correctly with no distortion to the backplate. On units fitted with a commissioning link, check that it has been removed during installation (see fitting instructions for further advice)
My electric shower is indicating low pressure what should I check?
Check isolation valves are fully open. Check inlet filter is not blocked with debris. Check minimum required water pressure and flow is available at the inlet to the shower.
Power Showers
Why Is My Power Shower Leaking?
Check that the unit is plumbed to gravity fed hot and cold supplies - it cannot be connected to mains water pressure (hot and/or cold).
If the unit is leaking from the inlet push-fit fittings then it is advisable to contact the installer of the unit...
Why Is My Power Shower Pump Not Running?
Check that the electricity and water supplies are turned on to the unit.
Check that the on/off connecting lead inside the front cover has been fitted to the PCB in the unit (as per the fitting instructions).
Ensure that the inlet filters are not blocked...
Why Is My Power Shower Water Too Hot?
Check that the cold water supply is turned on to the unit.
Ensure that the inlet filter is not blocked.
Check that air has been purged from the pipes up to the inlet elbows (as per the fitting instructions).
Check the mixer valve spindle is correctly...
Why Is My Power Shower Water Too Cold?
Check that the hot water temperature at basin taps is acceptable this should be approximately 55 to 60C. If it is not, then the thermostat on the hot water cylinder needs adjusting.
Is the water temperature acceptable by pressing the 'maximum temperature...
Why Is My Power Shower Temperature Fluctuating?
Check that the unit is plumbed in to a dedicated supply of hot and cold water. If it is not then turning taps on elsewhere will cause fluctuations in temperature.Check that air has been purged from the pipes up to the inlet elbows (as per the fitting...
Why Is My Power Shower Pump Running With No Water Flow?
Check that the hot and cold water supplies are turned on to the unit.
Ensure that the inlet filters are not blocked.
Check that air has been purged from the pipes up to the inlet elbows (as per the fitting instructions).
Check that the cold water ...
My power shower is quite noisy is there anything I should check?
Check that the unit is properly secured to the wall.
Check that the pipework to the unit is secured with brackets.
Check that blanking plugs have been inserted into the spare inlet fittings inside the unit.
Can AS2000 hot and cold water supplies be reversed?
No, it will be necessary to alter the pipe arrangements to accommodate hot and cold connections in the unit.
How to Prime an AS2000 Power Shower
If the head of water is at or less than the recommended 75mm, it will take time for air to be purged from the pump. Ensure air is purged from the pipes before connecting them onto the unit. Do not operate the unit with the pump running for more than ...
Can AS2000 Push-Fit Inlets Use Chrome-Plated Pipes?
Yes, providing the chrome plating is removed from the section of pipe entering the fitting.
Digital Showers
Why Does My Satellites Shower Have Low Spray Force?
Check that you have installed the correct type of mixer unit. It must be a low pressure unit not a high pressure unit. This detail is on the rating label on the mixer unit.
Check that the purge pin is in the off position in the control panel.
Check...
Why is my satellites HP digital shower pulsating?
Check that the boiler is capable of providing a minimum hot water temperature of 52C at a minimum of 8 litres per minute flow rate as detailed in the fitting instructions. Check this at the kitchen sink hot water tap. Also, check that the running water...
Why Does My Satellites LP Digital Shower Keep Stopping?
Satellites digital showers provide thermostatic control of the showering temperature and if there is a loss of either the cold or hot supply the unit will switch off to prevent the delivery of uncomfortable hot or cold water. It will not be possible ...
Can Two Satellites Mixer Showers Be Controlled Independently?
No, when a control panel has been associated with a mixer unit it will not operate other units in the property.
Can One Satellite Mixer Supply Two Shower Rooms?
No, currently the Satellite shower is for single point of use showering only. There will be no means of preventing mixed water going to both showers at the same time, one of which is unoccupied.
How do I register & commission a Satellites digital shower?
Registering the control panel to the mixing unit;
Fit the batteriesTurn water supply on to the shower.
Turn electricity on.
Turn on mixing unit at isolation switch.
The mixing unit will start the registration procedure.
The unit will beep intermittently...
Can a Satellites Digital Shower Use a Lighting Circuit?
The Satellites mixing unit is rated at 5 amps and must be taken from a local ring or radial circuit supplying socket outlets or a direct supply from the consumer unit with fused protection at 5 amps.The mixing unit must not be connected to the lighting...
Where can I site the Satellites mixing unit?
Typically in the loft, in an airing cupboard or under a bath, all subject of course to relevant regulatory compliance. Should servicing ever be required the mixing unit must of course be fully accessible.
Electrical Supply for a Satellites Mixing Unit
The electrical supply will be from a 5amp fused connection onto the 30amp ring main or radial supply feeding socket outlets. In the bath or shower room a ceiling mounted pull-cord operated isolation switch can be installed in the circuit to provide an...
Do I Need an HP Digital Shower After a Mains Pressure Upgrade?
Yes you will have to install the Satellites HP digital shower on the new system.
Pumps
Twin Impeller Pump: Side or Top Entry Flange?
No, as detailed in the fitting instructions the hot water connection can be from a tee fitting positioned in the horizontal section of pipe from the top of the cylinder or in the falling section of pipe feeding other outlets.
Can an Old Triton Shower Booster Pump Be Repaired?
Certain spare parts may be available but it is usually more cost effective to replace the pump with the latest model.
Does Triton make a pump for mains cold water supply?
No, all Triton pumps must be installed onto gravity fed water supplies only.
Why is water constantly dripping from my shower head?
Water continuously dripping from the showerhead when the unit is switched off indicates a mechanical fault inside the flow control valve or solenoid valve depending on the model of shower. These parts are non-serviceable and will need replacing.
Can a Booster Pump Improve Combi Boiler Shower Flow?
No, you cannot fit a pump on the system because the combi - boiler is connected to the mains cold water supply. Shower pumps are suitable for gravity fed supplies only.
Mixer Showers
Are Triton Quality Assured
Triton Showers have achieved ISO9001 accreditation for safety and quality. All Triton electric showers comply with BEAB safety standards.
Why Is My Mixer Shower Flow Poor?
Why Is My Mixer Shower Temperature Fluctuating?
Common reasons for this symptom are: Water being drawn off at other outlets or appliances is adversely affecting the pressure and flow to the shower.Incorrect mixer product has been fitted for the type of hot water system in the property.The mixer shower...
There is no water flowing from my mixer shower, what should I check?
Check that the hot and cold water supplies have been turned on at the isolating valves. Ensure that check valves if fitted in the mixer shower inlets are opening correctly. Check inlet filters if fitted are not blocked. ...
Why Is My Mixer Shower Head Dripping When Turned Off?
There may be debris in the mixer. If the cartridge in the mixer is damaged, it will need replacing - call the Triton's customer service department on 02476372 222
The water temperature from my mixer is too cool, what should I check?
Check that the hot water temperature at basin taps is acceptable (this should be approximately 55 to 60C). If it is not, then the thermostat on the hot water system (e.g. hot water cylinder or combination boiler) needs adjusting. HP models only - has...
How to Improve Poor Mixer Shower Flow
Fitting a T550i pump onto the system will significantly improve the performance of a gravity fed mixer shower.
Why Is My Mixer Shower Not Getting Hot Water?
Check that the hot and cold water supply connections at the mixer valve are correct. If you have connected to the mains cold water supply and gravity fed hot water supply this could be the cause of the problem. Check that the inlet filter in the hot ...
Do Bar Mixer Showers Need Check Valves?
Triton barmixer showershave check valves already fitted in the hot and cold inlets, so there is no need to fit additional check valves in the supplies.
Can Mixer Showers Use Plastic Pipe and Push-Fit Fittings?
Yes, there is no problem using push-fit plumbing when fitting our mixer showers providing ferrule inserts are in the pipe when making connection to the compression fittings on the mixer.
Help & support
Help & support