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Electric Showers
Are Triton showers easy to install?
All Triton models are expertly engineered and rigorously tested 50,000 times to ensure the highest levels of quality and performance. Our showers are also designed with ease of installation in mind for quick, hassle-free fitting.
Where is the serial number located on a Triton Electric shower?
A rating label is located on the underside of the unit, which includes the model name, kW rating and the manufacture date code. Inside the unit there is a further product-rating label, which has the same information and also the serial number.
Where is the filter situated in a Triton electric shower?
The filter will be found in the inlet connection. In some units it will be necessary to disconnect from the water supply to access the filter.
When I turn on my electric shower water starts leaking out from the bottom of the unit, why?
If water is leaking from a clear plastic tube or small plastic elbow in the unit, then the Pressure Relief Device (PRD) has been activated. The most common reasons for the PRD to activate are that the showerhead has become blocked or there is a restriction...
What is a PRD (pressure relief device)?
The PRD is a safety device designed to relieve abnormal pressure from within the heater assembly of an electric shower when a restriction occurs on the shower outlet i.e. blocked showerhead, collapsed shower hose. If activated it will be necessary to...
Water from my electric shower is too hot, why?
Check that the Stop Tap is fully open. Check that the sprayplate of the showerhead is clean. Check if an acceptable temperature is achieved by removing the showerhead from the shower hose. Check the internal lining of the shower hose is not collapsed...
Water from my electric shower is not getting hot enough, why?
Check the temperature control and power setting is on the correct setting for the time of year. Check the temperature control (flow control valve) is regulating the flow of water through the unit, there should be a noticeable reduction in flow when turning...
There is no water flowing from my electric shower, what should I check?
Is water turned on to the unit? Is electricity turned on to the unit? Is the inlet filter blocked? Are the front cover and any start/stop connecting cable fitted correctly?
The water flowing from my electric shower is cold/too cool, what can I check?
Is electricity turned on to the unit? Check that the temperature control is set to the correct number for the time of year (you will need a higher number in the winter than in the summer). Check that the power selector (if available) is set to 'High'. ...
My Triton electric shower is under warranty and has a fault, what is the procedure?
If the shower is under warranty request an engineer visit via this site or call 02476 372 222 to arrange a visit under the terms and conditions of the warranty.
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Power Showers
Water has started leaking from inside my power shower, what should I check?
Check that the unit is plumbed to gravity fed hot and cold supplies - it cannot be connected to mains water pressure (hot and/or cold). If the unit is leaking from the inlet push-fit fittings then it is advisable to contact the installer of the unit ...
There is no water flowing from my power shower and I cannot hear the pump running, what should I check?
Check that the electricity and water supplies are turned on to the unit. Check that the on/off connecting lead inside the front cover has been fitted to the PCB in the unit (as per the fitting instructions). Ensure that the inlet filters are not blocked...
The water temperature from my power shower is too hot, what should I check?
Check that the cold water supply is turned on to the unit. Ensure that the inlet filter is not blocked. Check that air has been purged from the pipes up to the inlet elbows (as per the fitting instructions). Check the mixer valve spindle is correctly...
The water flowing from my power shower is too cold/cool, what should I check?
Check that the hot water temperature at basin taps is acceptable this should be approximately 55 to 60C. If it is not, then the thermostat on the hot water cylinder needs adjusting. Is the water temperature acceptable by pressing the 'maximum temperature...
The shower temperature is fluctuating on my power shower, what should I check?
Check that the unit is plumbed in to a dedicated supply of hot and cold water. If it is not then turning taps on elsewhere will cause fluctuations in temperature.Check that air has been purged from the pipes up to the inlet elbows (as per the fitting...
The pump is running in my power shower but there is no flow of water from it, what should I check?
Check that the hot and cold water supplies are turned on to the unit. Ensure that the inlet filters are not blocked. Check that air has been purged from the pipes up to the inlet elbows (as per the fitting instructions). Check that the cold water tank...
My power shower is quite noisy is there anything I should check?
Check that the unit is properly secured to the wall. Check that the pipework to the unit is secured with brackets. Check that blanking plugs have been inserted into the spare inlet fittings inside the unit.
I am replacing an old power shower with an AS2000. The existing hot and cold supply is opposite to the hot and cold connections in the unit. Can i change anything in the unit to suite the supplies?
No, it will be necessary to alter the pipe arrangements to accommodate hot and cold connections in the unit.
I am having difficulty priming an AS2000 power shower with water, what should I do?
If the head of water is at or less than the recommended 75mm, it will take time for air to be purged from the pump. Ensure air is purged from the pipes before connecting them onto the unit. Do not operate the unit with the pump running for more than ...
Can I connect onto the push-fit inlet fitting in the AS2000 using chrome plated pipes?
Yes, providing the chrome plating is removed from the section of pipe entering the fitting.
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Digital Showers
I have installed a Satellites shower unit to my gravity fed hot water system. I have commissioned it according to the fitting instructions but there is no spray force when I turn it on. What should I check?
Check that you have installed the correct type of mixer unit. It must be a low pressure unit not a high pressure unit. This detail is on the rating label on the mixer unit. Check that the purge pin is in the off position in the control panel. Check...
I have installed a Satellites HP digital shower on a combi boiler system. When I turn it on the water coming out of the shower head has the appearance of pulsating slightly. Is there anything I should check before contacting Customer Service?
Check that the boiler is capable of providing a minimum hot water temperature of 52C at a minimum of 8 litres per minute flow rate as detailed in the fitting instructions. Check this at the kitchen sink hot water tap. Also, check that the running water...
I have a Satellites LP digital shower, it has worked fine for a few days and now after pressing the start button it keeps stopping after a few seconds. Is there anything I should check before arranging a service call?
Satellites digital showers provide thermostatic control of the showering temperature and if there is a loss of either the cold or hot supply the unit will switch off to prevent the delivery of uncomfortable hot or cold water. It will not be possible ...
I am installing two Satellites mixer showers. Is there any chance of the control panel in one shower room turning on both showers at the same time?
No, when a control panel has been associated with a mixer unit it will not operate other units in the property.
I am about to fit one Satellite mixer unit to supply water to two shower rooms, will this work?
No, currently the Satellite shower is for single point of use showering only. There will be no means of preventing mixed water going to both showers at the same time, one of which is unoccupied.
How do I register & commission a Satellites digital shower?
Registering the control panel to the mixing unit; Fit the batteriesTurn water supply on to the shower. Turn electricity on. Turn on mixing unit at isolation switch. The mixing unit will start the registration procedure. The unit will beep intermittently...
Can the electricity supply to the Satellites digital shower be taken from the lighting circuit in the loft?
The Satellites mixing unit is rated at 5 amps and must be taken from a local ring or radial circuit supplying socket outlets or a direct supply from the consumer unit with fused protection at 5 amps.The mixing unit must not be connected to the lighting...
Can I install a Satellites LP digital shower onto a hot water combination cylinder?
Yes providing the cold water cistern holds a minimum of 115 litres and the bottom of the cistern is a minimum of 100mm above the top of the Satellites mixing unit and showerhead. It should be noted that it would not be possible to initially prime the...
Which Digital shower do I need for my water system?
If you have a gravity fed system with a minimum 115 litres cold water cistern feeding the hot water cylinder you need to purchase the Satellites LP digital shower. If you have a mains fed system e.g. combination boiler, unvented or thermal storage cylinder...
Where can I site the Satellites mixing unit?
Typically in the loft, in an airing cupboard or under a bath, all subject of course to relevant regulatory compliance. Should servicing ever be required the mixing unit must of course be fully accessible.
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Warranties
If an out of guarantee shower unit has a fault, what can be done?
You can either book an engineer online, or alternatively contact our customer service department on serviceenquiries@tritonshowers.co.uk or call 02476 324 779.
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Pumps
I am in the process of installing a twin impeller pump. Do I need to use a side entry or top entry flange for the hot connection from the cylinder?
No, as detailed in the fitting instructions the hot water connection can be from a tee fitting positioned in the horizontal section of pipe from the top of the cylinder or in the falling section of pipe feeding other outlets.
I have a very old Triton shower booster pump that has stopped working, can it be repaired?
Certain spare parts may be available but it is usually more cost effective to replace the pump with the latest model.
Do you manufacture a pump that can be fitted to the mains cold water supply?
No, all Triton pumps must be installed onto gravity fed water supplies only.
Why is water constantly dripping from my shower head?
Water continuously dripping from the showerhead when the unit is switched off indicates a mechanical fault inside the flow control valve or solenoid valve depending on the model of shower. These parts are non-serviceable and will need replacing.
Can I fit a booster pump in the hot supply from my combi boiler to improve the flow from the mixer shower I am fitting?
No, you cannot fit a pump on the system because the combi - boiler is connected to the mains cold water supply. Shower pumps are suitable for gravity fed supplies only.
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Mixer Showers
Are Triton Quality Assured
Triton Showers have achieved ISO9001 accreditation for safety and quality. All Triton electric showers comply with BEAB safety standards.
Why is the flow of water from my mixer shower poor when previously it was good?
Why does the water temperature from my mixer shower sometimes fluctuate from very cold to very hot?
Common reasons for this symptom are: Water being drawn off at other outlets or appliances is adversely affecting the pressure and flow to the shower.Incorrect mixer product has been fitted for the type of hot water system in the property.The mixer shower...
There is no water flowing from my mixer shower, what should I check?
Check that the hot and cold water supplies have been turned on at the isolating valves. Ensure that check valves if fitted in the mixer shower inlets are opening correctly. Check inlet filters if fitted are not blocked. ...
There is a constant drip from the shower head when the mixer unit is turned off, what should I check?
There may be debris in the mixer. If the cartridge in the mixer is damaged, it will need replacing - call the Triton's customer service department on 02476372 222
The water temperature from my mixer is too cool, what should I check?
Check that the hot water temperature at basin taps is acceptable (this should be approximately 55 to 60C). If it is not, then the thermostat on the hot water system (e.g. hot water cylinder or combination boiler) needs adjusting. HP models only - has...
The flow from my mixer shower is less than I expected, what is the usual performance of a shower on a gravity system?
Flow rate from mixer showers varies depending on the available head of water and restrictions within the supply and valve. Commonly flow rate is between 3 and 5 litres per minute. To ensure optimum performance from a gravity fed mixer shower the following...
I have a mixer shower fed from a hot water cylinder and cold water cistern but the flow is poor, can the performance be improved?
Fitting a T550i pump onto the system will significantly improve the performance of a gravity fed mixer shower.
I am getting cold water from my new mixer shower but no hot water, what could be the problem?
Check that the hot and cold water supply connections at the mixer valve are correct. If you have connected to the mains cold water supply and gravity fed hot water supply this could be the cause of the problem. Check that the inlet filter in the hot ...
Do I need to install check valves in the hot and cold supply when installing my Triton bar mixer shower?
Triton barmixer showershave check valves already fitted in the hot and cold inlets, so there is no need to fit additional check valves in the supplies.
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