Processor Unit (Inc. Cover) - Multi Outlet (Low Pressure)

Very easy to find the part required from their website. Ordering was straightforward, as was payment and delivery options. Took a couple of days to receive, which was ok. Packaging was just an unpadded bag, which was odd, given it was a sensor, so presumable sensitive. Surprised it wasn't in a small box.

The parts store on the website is simple to navigate and easy to order from. Deliver time was as described and part(s) arrived perfectly. The added instruction manual was a brilliant touch, providing a step by step guide to fixing the issue. Not seen this kind of service with spare parts before, so it was much welcomed.

I spoke to a staff member about my order, before making it, as I wanted to reassure myself that the replacement parts ordered were compatible with my shower. This was a very helpful discussion. Once ordered online the parts arrived very quickly and were well packaged.

I have recently used this service twice. Great products, helpful website with videos. The knowledge shared helped save the cost of a new shower as the fix was cheap and easy to do, Delivery perfect. Thank you

The carrier damaged the original order and returned it to Triton. I was not informed of this by the carrier. When I phoned Triton to chase delivery, they instantly sent me another on express delivery. 10 out of 10 for Triton, 0 out of 10 for the carrier (again)

Web site easy to navigate secure payments arrived on time part as described only criticism is part had no seals and i couldn't find any reference to their size as one was damaged and needed replacing. (Plumbers merchant sorted replacement)

Triton dispatched the order very promptly on both occasions. The courier failed to deliver the first one, so Triton reimbursed me promptly so that I could reorder. The courier managed to deliver the second one after a delay of only a couple of days.

Contacted Triton with a model in mind. Staff advised me of another model that they thought would be better for me. They were bang-on. Only quibble is the amount of time spent trying to speak to an advisor.

The service received from the service team was exceptional exceptional. It took several emails to finally locate the PRD and was finally found using a video call. Everyone was patient and understanding 10/10

Ordered a stabiliser solenoid/flow control valve which arrived as promised but when fitted, allowed water to pass when the solenoid was deactivated (just a drip but not acceptable). Contacted the sales team and told them the problem. Response; immediately put another valve out for delivery, no problem. Great customer service, thanks.