Pump and Motor Assembly

Contacted Triton with a model in mind. Staff advised me of another model that they thought would be better for me. They were bang-on. Only quibble is the amount of time spent trying to speak to an advisor.

The service was excellent. Delivered on time, the engineer Was very polite. Wore shoe covers so as to keep my floor clean. Very clean job. Took all the packaging & old shower away. A very pleasant man

The order was taken and acknowledged efficiently online, as you would expect. Based on previous experiences with the delivery company (Evri), I chose to have the product delivered to a Post Office instead of my property. This added 5 days on to the delivery date (don't know why).

The shower I ordered was delivered promptly. When I fitted the shower I found one of the blanking covers was wrong. (Two left handed covers instead of a left and right) I emailed Triton which was on a bank Holiday weekend. They contacted me first thing on the next working day and immediately sent the missing part.

Excellent. I called to discuss the issue. Spoke to a real person who listened snd asked for a video snd photos. Within a couple of days they advised me what needed replacing. Replacement ordered snd delivered promptly. All fixed! Couldn’t ask for better service.

Temperature control works much better than the one it replaced [ same model]. this one came with a shower head which appears to reduce the flow rate and when it is switched off drains the head which will hopefully result in less black deposits on the head.

The parts store on the website is simple to navigate and easy to order from. Deliver time was as described and part(s) arrived perfectly. The added instruction manual was a brilliant touch, providing a step by step guide to fixing the issue. Not seen this kind of service with spare parts before, so it was much welcomed.

It was easy to buy the shower online, but when it arrived I was not impressed with the box, as it was damaged and easlly opened at the bottom, plus it was taped at the top. I could not call the delivery person back, as the parcel was dropped against my door, they knocked and ran. All of the parts were there, and it seems to work ok.

Easy to get the part and not to difficult to fit. But I was willing to give it a go. I can only imagine how many people lose a fair bit of money getting a plumber in or getting a new shower and a plumber.

Very easy to find the part required from their website. Ordering was straightforward, as was payment and delivery options. Took a couple of days to receive, which was ok. Packaging was just an unpadded bag, which was odd, given it was a sensor, so presumable sensitive. Surprised it wasn't in a small box.