T100e Care Plus Thermostatic Shower

Web site easy to navigate secure payments arrived on time part as described only criticism is part had no seals and i couldn't find any reference to their size as one was damaged and needed replacing. (Plumbers merchant sorted replacement)

Fabulous experience with the contact at Triton Showers.Immediate response to my initial email just to acknowledge receipt and that my query would be dealt with promptly.Having investigated my issue,their response was totally satisfactory,prompt and refreshingly professional and courteous.A first class experience.

The service received from the service team was exceptional exceptional. It took several emails to finally locate the PRD and was finally found using a video call. Everyone was patient and understanding 10/10

The order was taken and acknowledged efficiently online, as you would expect. Based on previous experiences with the delivery company (Evri), I chose to have the product delivered to a Post Office instead of my property. This added 5 days on to the delivery date (don't know why).

Sadly only one was sent although I had ordered two and paid for next day delivery.. One arrived 48 hrs latter , after phoning the company the matter was dealt with and the other arrived the following day

Ordered a stabiliser solenoid/flow control valve which arrived as promised but when fitted, allowed water to pass when the solenoid was deactivated (just a drip but not acceptable). Contacted the sales team and told them the problem. Response; immediately put another valve out for delivery, no problem. Great customer service, thanks.

The customer service at Triton is excellent. It’s refreshing to be able to call a company and actually speak to a human being! The lady I spoke to was friendly and helpful and offered sound advice. The returns procedure was easy to navigate and I have now received a full refund.

The carrier damaged the original order and returned it to Triton. I was not informed of this by the carrier. When I phoned Triton to chase delivery, they instantly sent me another on express delivery. 10 out of 10 for Triton, 0 out of 10 for the carrier (again)

Contacted Triton with a model in mind. Staff advised me of another model that they thought would be better for me. They were bang-on. Only quibble is the amount of time spent trying to speak to an advisor.

It was easy to buy the shower online, but when it arrived I was not impressed with the box, as it was damaged and easlly opened at the bottom, plus it was taped at the top. I could not call the delivery person back, as the parcel was dropped against my door, they knocked and ran. All of the parts were there, and it seems to work ok.