Triton Showers has retained the Feefo Gold Service Award for 2021, reflecting its dedication to high product and customer service satisfaction throughout the last 12 months.

Based purely on customer interactions, the title is only given to trusted brands that use Feefo to collect genuine reviews and insights. Triton was awarded the prestigious accolade with an average rating of 4.5 out of 5.

The incredible feedback is a testament to the quality showers that Triton continues to produce. The award is also indicative of world-class support from the pre-purchase stage right through to aftersales, led via the dedicated customer experience team.

David Tutton, Managing Director at Triton Showers, commented: “Customers are at the heart of everything we do, so it is fantastic to be presented with this award. Now more than ever, there is a requirement to go above and beyond, supporting our efforts to build strong and lasting relationships with all end-users.

“Everyone at Triton is fully committed to delivering the highest possible service standards, which makes it essential that we both listen to, and understand, the comments that are shared with us. This truly emphasises the benefit of working with Feefo, as it has enabled us to consistently improve. We’re very much looking forward to continuing this successful partnership for another year.”

Commenting on Triton’s second successive win, Steph Heasman, Director of Customer Success at Feefo, said: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.

“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved.

“I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”