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As the UK’s market leading shower manufacturer, we make the safety and quality of our products a priority and we continually monitor the performance of all our products. To ensure we notify you in the event of any issue on our products, please ensure you register your Triton Shower here.
Safety Notice – Safeguard⁺
It has come to our attention that under very rare circumstances and in a very small number of cases, a part of the electronic circuit board of the Safeguard+ shower may overheat, degrade and, if the shower is left running for prolonged periods, may ultimately lead the unit casing to melt.
Only this model of Safeguard+ is affected:
Affected units start with the product code CSGP0 and have a date code stamp between 05/14 (May 2014) to 12/16 (December 2016). This date code is on the product rating label located on the underside of the product. [see image below]
If you believe you have a Safeguard+ affected please contact our Service team on free phone 0800 0154145.
We will then (if required) arrange a mutually agreeable time for a Triton engineer to call and carry out a safety inspections to check and correct any issues. This visit would be free of charge, will be undertaken by one of our qualified engineers and it should take no longer than 15 minutes to complete.
Alternatively your contact details can also be emailed directly to firstname.lastname@example.org at any time or you can fill in this simple form and we’ll call you back. It is important to leave a valid daytime telephone number for the team to make contact on.
Please note, this Safety Notice is entirely precautionary. Any heat build up occurs gradually and is noticeable with a distinct overheating smell. The Safeguard+ shower can continue to be used, although until an inspection has been completed please ensure vulnerable people are not left showering alone, and that the user instructions continue to be fully followed.