It has come to our attention that a small quantity of T80 Pro-Fit™ showers (including T80 Pro-Fit™ Eco) may have a component within the shower temperature valve that is faulty. In rare circumstances this could enable the shower water flow to become restricted. In certain conditions if the temperature control is moved to its maximum, this could result in an abnormal rise in temperature and the potential for very hot water to be briefly emitted, before the shower thermal cut out (TCO) safety device activates to protect the user.

No other Triton shower is affected - the issue has been identified in only a very small number of showers, manufactured with the valve in 2025. This notice has been issued as a precautionary measure.

Only T80 Pro-Fit™ models with manufacturing date code between 01/25 and 06/25 may be affected.

Models potentially affected:

Triton T80 Pro-Fit Electric Shower

Triton T80 Pro-Fit Eco Electric Shower

How to check the model/manufacturing date code:

Affected units will have the model name 'T80 Pro-Fit' or 'T80 Pro-Fit Eco' and one of the below manufacturing date codes on the cover rating label:

01/2025

02/2025

03/2025

04/2025

05/2025

06/2025

To find this information, the cover rating label is located on the underside of your electric shower unit - close to where the hose connects to the shower unit. [see image below]

Yes. If your shower is installed and operated in accordance with its instructions, it is still safe to use.

If your 'T80 Pro-Fit' or 'T80 Pro-Fit Eco' has one of these 2025 date codes, then please check that that you can control the water temperature from cold to hot, and back to cold again, as usual. If you have any concerns or find that the water flow or temperature is abnormal, please contact our Customer Experience team on the number below.

If you believe you have a T80 Pro-Fit™ affected, please contact our Service team on: safetynotice@tritonshowers.co.uk or telephone 02476 324 473.

We will then (if required) arrange a mutually agreeable time for a Triton engineer to call and carry out a safety inspection to check and correct any issues with the flow valve. Please be assured that this visit would be free of charge and will be undertaken by one of our qualified engineers. The visit should take no longer than 30 minutes to complete. The warranty on the shower will not be affected.

Thank you for your co-operation.

It has come to our attention that under very rare circumstances and in a very small number of cases, a part of the electronic circuit board of the Safeguard+ shower may develop a fault which could lead to overheating and a potential risk of electric shock or fire hazard.

If your shower is showing any signs of discoloration; you MUST stop using this immediately and contact us as below:

Only this model of Safeguard+ is affected:

How to check the model/serial number:

Affected units start with the product code CSGP0 and have a date code stamp between 05/14 (May 2014) to 12/16 (December 2016). This date code is on the product rating label located on the underside of the product. [see image below]

If you believe you have a Safeguard+ affected please contact our Service team on freephone 0800 0154145. 

We will then (if required) arrange a mutually agreeable time for a Triton engineer to call and carry out a safety inspection to check and correct any issues. This visit would be free of charge, will be undertaken by one of our qualified engineers and it should take no longer than 15 minutes to complete. 

Alternatively, your contact details can also be emailed directly to safeguard@tritonshowers.co.uk at any time and we’ll call you back. It is important to leave a valid daytime telephone number for the team to make contact on. 

• Any heat build-up occurs gradually and is noticeable with a distinct overheating smell.
• You should check the casing top to see if there are any signs of discoloration. If there is none, then you can continue to use the shower.
• Please continue to ensure that any vulnerable people are not left showering alone and that user instructions continue to be followed.

Thank you for your co-operation. No other Triton shower is affected.

When fitting a DuElec® kit, it is important to follow the guidance provided as per fitting instructions and in accordance with this notice, to ensure the correct installation of the supplied shower hoses. 

Important - Ensure the longer Shower Head Hose is connected to the outlet (back) Diverter Valve connector as per figure 2 shown, failure to do this may cause damage to your shower.

Full guidance on fitting hoses relating to a DuElec® kit is available here.