As the UK’s market leading shower manufacturer, we make the safety and quality of our products a priority and we continually monitor the performance of all our products. To ensure we notify you in the event of any issue with our products, please ensure you register your Triton Shower here.
Important Product Safety Notice – Safeguard⁺
It has come to our attention that under very rare circumstances and in a very small number of cases, a part of the electronic circuit board of the Safeguard+ shower may develop a fault which could lead to overheating and a potential risk of electric shock or fire hazard.
If your shower is showing any signs of discoloration; you MUST stop using this immediately and contact us as below:
Only this model of Safeguard+ is affected:
How to check the model/serial number:
Affected units start with the product code CSGP0 and have a date code stamp between 05/14 (May 2014) to 12/16 (December 2016). This date code is on the product rating label located on the underside of the product. [see image below]
What should I do if my shower is affected?
If you believe you have a Safeguard+ affected please contact our Service team on freephone 0800 0154145.
We will then (if required) arrange a mutually agreeable time for a Triton engineer to call and carry out a safety inspection to check and correct any issues. This visit would be free of charge, will be undertaken by one of our qualified engineers and it should take no longer than 15 minutes to complete.
Alternatively, your contact details can also be emailed directly to firstname.lastname@example.org at any time and we’ll call you back. It is important to leave a valid daytime telephone number for the team to make contact on.
- Any heat build-up occurs gradually and is noticeable with a distinct overheating smell.
- You should check the casing top to see if there are any signs of discoloration. If there is none, then you can continue to use the shower.
- Please continue to ensure that any vulnerable people are not left showering alone and that user instructions continue to be followed.
Thank you for your co-operation. No other Triton shower is affected.
Important Product Fitting Notice – DuElec® Kit
When fitting a DuElec® kit, it is important to follow the guidance provided as per fitting instructions and in accordance with this notice, to ensure the correct installation of the supplied shower hoses.
Important - Ensure the longer Shower Head Hose is connected to the outlet (back) Diverter Valve connector as per figure 2 shown, failure to do this may cause damage to your shower.
Full guidance on fitting hoses relating to a DuElec® kit is available here.