Instaflow Stored Water Heater - Discharge Tundish

Responsible Admin Aftercare & Fast Track postal dispatch of repair spares delivered within a day . Fast answering of the Customer Care Line with clear speaking Operators & friendly attitude to support help . Good crystal clear website with purchase link to products very helpful . Thank You .

The order was taken and acknowledged efficiently online, as you would expect. Based on previous experiences with the delivery company (Evri), I chose to have the product delivered to a Post Office instead of my property. This added 5 days on to the delivery date (don't know why).

Fast reliable tracked delivery which was appreciated. I contacted the helpline chat and by email to get advice on which kW I should choose to replace my old shower and both services were very useful although the email response time is a bit slow.

The service received from the service team was exceptional exceptional. It took several emails to finally locate the PRD and was finally found using a video call. Everyone was patient and understanding 10/10

Ordered a stabiliser solenoid/flow control valve which arrived as promised but when fitted, allowed water to pass when the solenoid was deactivated (just a drip but not acceptable). Contacted the sales team and told them the problem. Response; immediately put another valve out for delivery, no problem. Great customer service, thanks.

The parts store on the website is simple to navigate and easy to order from. Deliver time was as described and part(s) arrived perfectly. The added instruction manual was a brilliant touch, providing a step by step guide to fixing the issue. Not seen this kind of service with spare parts before, so it was much welcomed.

Made a order online for a part for my triton shower, the thermal switch had failed so needed a new one ASAP. Delivered within a couple of days so everything back up and running again. Good products, good service and delivery was spot on.

Online order. No problem. Research the Triton website to ensure that your new shower will fit onto your existing utilities. Ask a professional if you are unsure about electrical rating of your shower circuit.

Sadly only one was sent although I had ordered two and paid for next day delivery.. One arrived 48 hrs latter , after phoning the company the matter was dealt with and the other arrived the following day

Web site easy to navigate secure payments arrived on time part as described only criticism is part had no seals and i couldn't find any reference to their size as one was damaged and needed replacing. (Plumbers merchant sorted replacement)