Knob Assembly (from Apr10)

The service was excellent. Delivered on time, the engineer Was very polite. Wore shoe covers so as to keep my floor clean. Very clean job. Took all the packaging & old shower away. A very pleasant man

Easy to get the part and not to difficult to fit. But I was willing to give it a go. I can only imagine how many people lose a fair bit of money getting a plumber in or getting a new shower and a plumber.

Web site easy to navigate secure payments arrived on time part as described only criticism is part had no seals and i couldn't find any reference to their size as one was damaged and needed replacing. (Plumbers merchant sorted replacement)

Excellent. I called to discuss the issue. Spoke to a real person who listened snd asked for a video snd photos. Within a couple of days they advised me what needed replacing. Replacement ordered snd delivered promptly. All fixed! Couldn’t ask for better service.

It was easy to buy the shower online, but when it arrived I was not impressed with the box, as it was damaged and easlly opened at the bottom, plus it was taped at the top. I could not call the delivery person back, as the parcel was dropped against my door, they knocked and ran. All of the parts were there, and it seems to work ok.

Part required urgently, received replacement next day. Have purchase 6 Triton showers over 30 years, it is the first time a Solenoid Valve Assembly has failed. Not sure if 5 years is a reasonable life expectancy for T80si shower but that's my experience. Have extended the life of 3 by purchasing serviceable parts.

The parts store on the website is simple to navigate and easy to order from. Deliver time was as described and part(s) arrived perfectly. The added instruction manual was a brilliant touch, providing a step by step guide to fixing the issue. Not seen this kind of service with spare parts before, so it was much welcomed.

Very easy to find the part required from their website. Ordering was straightforward, as was payment and delivery options. Took a couple of days to receive, which was ok. Packaging was just an unpadded bag, which was odd, given it was a sensor, so presumable sensitive. Surprised it wasn't in a small box.

The service received from the service team was exceptional exceptional. It took several emails to finally locate the PRD and was finally found using a video call. Everyone was patient and understanding 10/10

Temperature control works much better than the one it replaced [ same model]. this one came with a shower head which appears to reduce the flow rate and when it is switched off drains the head which will hopefully result in less black deposits on the head.