Frequently Asked Questions

Frequently Asked Questions

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  • If there is not enough mains water pressure to operate an electric shower what can be done?

    If the mains water pressure is insufficient then a Triton T450i single impeller pump can be used to supply water to most electric showers. Alternatively an integral pumped shower such as the T90xr can be installed. However, these are not suited for a 10.5kw or thermostatic unit.


    Note: pumped showers must be fed from a cold water cistern they must not be connected to the mains cold water supply.

  • What points need to be considered when replacing an existing electric shower?

    Considerations when replacing an electric shower are:

    • Dimensions of the unit (will the replacement shower cover existing tiles and screw fixings)

    • Cable and water entry points (are they compatible)

    • Kilowatt rating of the unit (is the existing cable and fuse size adequate for a higher kW rating )

    • Incoming electricity supply to the property (is the supply adequate i.e. 80 or 100amp for a higher kW rating )

  • Which electric shower do you recommend as a replacement for an old one?

    The T80z Fast-Fit or T80 Pro-Fit are recommended as a replacement for all previous models of T80 i.e. T80Mk3, T80i, T80si, T80xr and T80z.

    The T80z Fast-Fit or T80 Pro-Fit are also ideal replacement options for other makes and models as water and cable entry points are on both the left and right hand side of the unit.

    Alternatively, the T80z Thermostatic Fast-Fit includes all of the replacement features of the T80z Fast-Fit and T80 Pro-Fit, but also features thermostatic temperature control for a more precise and consistent showering temperature.  

  • What is the minimum water pressure and flow rate required for Triton Electric Showers?

    The minimum water pressure required depends upon the model and its kilowatt rating.

    Some units will continue to operate at a reduced flow performance on a minimum running pressure/flow of 0.5bar at 8 litres per minute. However for full flow performance from all electric showers the following pressure and flow is required.   

    • 7kW to 8.5kW showers require a minimum running pressure of 1 bar at a minimum flow rate of 8 litres per minute

    • 9kW and 9.5kW showers require a minimum running pressure of 1 bar at a minimum flow rate of 9 litres per minute

    • 10.5 kW showers require a minimum running water pressure of 1.5 bar at a minimum flow rate of 11 litres per minute

  • What size fuse do I require for an electric shower?

    The fuse size must be equal to or the nearest size above the kilowatt rating of the shower i.e.

    • 7kW = 30/32amp mcb

    • 7.5kW = 32amp mcb

    • 8kW = 40amp mcb

    • 8.5kW = 40amp mcb

    • 9.5kw = 40/45amp mcb

    • 10.5kW = 45/50amp mcb

  • Does the wiring to an existing electric shower need upgrading when fitting a higher kilowatt rated unit?

    Not necessarily, it will depend on the existing cable size and installation characteristics. A site inspection by a competent electrician is required to confirm if the existing cable and fuse will need upgrading.

  • Can a Triton shower tower be connected to a cold mains supply?

    Shower towers require both hot and cold water supplies to be between 1 and 5 bar running pressure. This means they can be installed to a mains fed hot and cold water system. Alternatively a shower tower can be installed onto a gravity system with a twin impeller pump such as the T550i.

  • Is your pressure compensating mixer shower compatible with a thermal store hot water system?

    The pressure-compensating valve is compatible with this type of high pressure system. This shower is designed to maintain the set showering temperature when a pressure change occurs in either the hot or cold supply i.e. when another tap is turned on in the property. However this type of mixer shower does not respond to any changes that occur in the hot water supply temperature.

    Providing the thermal store unit is capable of maintaining a constant water temperature when other taps are operated, then the pressure-compensating valve can maintain comfortable showering temperature. Where there are noticeable fluctuations in domestic hot water temperature then a thermostatic mixer valve should be specified.

  • Can I use a T22i pump to supply water to three mixer showers?

    It is possible to supply a number of mixer showers from one pump providing the following guideline is followed:

    • If  three showers are supplied by one T22i pump, supply pressures will fluctuate when showers are being operated simultaneously

    • Thermostatic mixer showers should be fitted to ensure a stable showering temperature is maintained

  • When installing a thermostatic mixer shower in a care home, are there any special requirements I should be aware of for this type of situation?

    Care homes generally follow NHSE guidance on the delivery of safe hot water temperature to outlets. Fitting a TMV3 mixer valve shower, such as the Elina TMV3 Bar Mixer will fully meet the requirements for the delivery of safe water temperature in this type of establishment.

    In addition to the shower, appliances such as basins, bidets and baths will also require TMV3 thermostatic control on the hot water outlets.

  • How many mixer showers can be fed from a Thermal Store hot water system?

    The output from a thermal store unit depends on its size (stored volume), heat transfer capability and the water pressure entering the unit. Some are only capable of delivering sufficient hot water to one mixer shower whereas others can supply 3 or 4 showers simultaneously. Always check the specification of the thermal store before selecting any mixer shower to ensure that the capacity of the heating appliance is compatible with the shower and required usage.

  • Do I need to use a cylinder flange when installing a Triton mixer or power shower?

    It is not necessary to use a cylinder flange when installing our mixer and pump products. Teeing into the inclined section of pipe from the top of the cylinder is the preferred method of connection.
    Providing the tee is pointing down, air released from the heated water in the cylinder will bypass the tee and escape out of the expansion pipe.

    If it is not possible to fit the tee in this fashion it can be installed in the falling supply to other outlets, providing it is below the expansion pipe tee and is the first take off point before other taps.

  • How can I determine the pressure and flow I will get from a Triton mixer shower connected to gravity supplies?

    The principle is that for every 1 metre head of water, (as measured from the base of the cold water cistern to the top of the showerhead) there will be a pressure into the mixer of 0.1 bar. This is a theoretical pressure as restrictions within pipe fittings and the shower mixer valve will reduce the pressure to a degree.

    Providing only minimal restrictions are present in the supplies and terminal fitting the additional measurement (height) of water within the cistern will usually compensate for pressure losses in the supplies.
    Where flow-rate is quoted for mixer valves at 0.1 bar this is an open outlet figure i.e. flow of water from the mixer outlet without the shower hose and showerhead fitted. 

  • I want to install a mixer shower in a loft conversion where the cold water cistern is lower than the showerhead. Which product do you recommend?

    The easiest product to install would be the Satellites Sirona with LP mixing unit and Metis shower kit .  The mixer unit can be installed just below the cold water cistern. Pumps in the mixer unit will deliver water at pressure to the showering area located above.

  • Can I fit an AS2000XT power shower to a combi-boiler?

    All of our power showers incorporate a pump and mixer valve, which can only be connected to low pressure gravity supplies. Connecting to the high-pressure mains fed combi-boiler will damage the shower unit. This combination also contravenes the Water Regulations.

  • What type of plumbing fitting is required to connect onto the inlet of Triton electric showers?

    With the exception of the T80 Pro-Fit, the range of mains fed electric showers and the T90xr pumped electric shower require a 15mm compression fitting to be used.

    The T80si pumped shower has a 15mm push – fit inlet connection.

    The T80 Pro-Fit can use compression fittings or push fit fittings, providing they are the demountable type.

  • Is it possible to connect an electric shower to an electric circuit that is feeding another appliance?

    No, an electric shower must have its own dedicated power supply.

  • What will happen if the incorrect fuse size is fitted for an electric shower?

    If an under-rated fuse is used it will be overloaded and will keep tripping out. If the fuse rating is too large it will not disconnect the supply quick enough under a short circuit fault condition. To avoid these problems the correct size fuse/mcb must be fitted for the kW rating of the unit in accordance with the I.E.E. regulations. Sizes required are:

    • 7kW = 30/32amp mcb.

    • 7.5kW = 32amp mcb

    • 8kW = 40amp mcb

    • 8.5kW = 40amp mcb

    • 9.5kw = 40/45amp mcb

    • 10.5kW = 45/50amp mcb

  • What size electric cable is required for an electric shower?

    The size of cable that can be used for an electric shower depends on a number of factors which includes, the kilowatt rating of the shower, the method of cable installation, any de-rating factors and the length of circuit. In some cases 6mm² cable will be adequate for a shower rated up to 8kW. For showers above 8kW it may be necessary to install 10mm² cable.

    In order to comply with Part P building regulations a competent installer familiar with the requirements of the current I.E.E regulations must assess the proposed circuit in order to select the correct cable size. 

  • If an out of guarantee shower unit has a fault, what can be done?

    You can either book an engineer online, or alternatively contact our customer service department on serviceenquiries@tritonshowers.ie or call 02476 324 779. 

  • Can accessories such as shower heads, brackets for the riser rail, shower head holder and hoses be purchased direct from Triton?

    Yes, you can purchase shower accessories and spare parts direct from our Spares section or alternatively you can visit our online spares shop. You can also purchase them directly from our Shower Accessories section.

  • Do you offer an installation service for your showers?

    No, Triton manufacture and service shower products but do not offer an installation service. We recommend suitably qualified trades people undertake the installation.

  • How much water does each type of shower use?

    • Electric showers use between 3 and 10 litres per minute depending on kW rating, the ambient temperature of the cold water entering the shower and the showering temperature selected.
    • Mixer showers generally use from 5 to 30 litres per minute depending on the available water pressure. Flow restrictors supplied with most mixer showers will, if fitted, provide economical flow from the shower on high-pressure water supplies.
    • Power Showers consisting of a mixer and booster pump will use between 10 and 16 litres per minute.

  • Is it possible to have a fixed overhead shower with a Triton bar mixer shower?

    Yes, there is a range of Triton bar mixer showers available with fixed head accessories including the Mersey bar mixer.

  • What is the advantage of a thermostatic mixer shower over a manual mixer shower?

    A thermostatic mixer shower provides a stable showering temperature when pressure or temperature changes occur in the water supplies i.e. when other taps are turned on in the property. If there is a total loss of the cold or hot water supply, there will be no maintained spray of water from the showerhead.A manual mixer shower does not react to changes that occur in the supplies and will not prevent changes in showering temperature or hot water flowing from the showerhead if there is a loss of the cold water supply. 

  • What is the safest type of shower for a family to use?

    Thermostatic showers, such as the T80z Thermostatic Fast-Fit offer precise temperature control, making automatic adjustments when water supply conditions alter thereby preventing any undue change in showering temperature.

  • Can I fit a booster pump in the hot supply from my combi – boiler to improve the flow from the mixer shower I am fitting?

    No, you cannot fit a pump on the system because the combi - boiler is connected to the mains cold water supply. Shower pumps are suitable for gravity fed supplies only.

  • How can I prove my shower unit is within its warranty period when a service engineer visits?

    Proof of purchase is required to show to the service engineer when he calls. If this is not available, the manufacturing date code on the shower is checked.

  • How do I clean my showerhead?

    How to clean the showerhead can be found in the fitting instructions for the model of shower that you have.

    In some cases the sprayplate can be removed from the showerhead using a key that was supplied with the shower. The sprayplate can then be soaked in a proprietary de-scaling fluid.

    If the sprayhead does not have a removable sprayplate then the head can be left to soak in de-scaling fluid for an hour or so to remove the scale.

  • Why is water constantly dripping from my shower head?

    Water continuously dripping from the showerhead when the unit is switched off indicates a mechanical fault inside the flow control valve or solenoid valve depending on the model of shower. These parts are non-serviceable and will need replacing.

  • If I change my gravity fed water system to a mains pressure system will I have to change my Satellites LP digital shower to a HP digital shower?

    Yes you will have to install the Satellites HP digital shower on the new system.

  • What flow rates can I expect from the Satellites digital showers?

    This will vary according to your water system and the type of digital unit and shower accessories you have, but typically you can expect;

    • LP digital shower on a gravity system: up to 16 litres per minute open outlet
    • HP digital shower on an unvented system at 3 bar: up to 18 litres per minute open outlet
    • Flow rates when installed on a combination boiler will vary depending on boiler output

  • What size cold water tank and hot water cylinder do I need to supply a Satellites digital shower?

    The minimum size cold water tank (cistern) we recommend for one shower unit is 115 litres (25 gallons). Hot water storage will depend on a number of factors such as, time in the shower, flow rate of the shower and the stored water temperature and recovery time of the hot water cylinder. As a rule of thumb a digital shower delivering a flow rate of 16l/m will use around 11 litres of hot water a minute. Therefore, this will use up the contents of a domestic hot water storage cylinder containing 117 litres of which 93 litres is useable, in approximately 8 minutes.

    The larger the hot water cylinder the better

  • What type of electrical supply will I need for a Satellites mixing unit installed in the loft?

    The electrical supply will be from a 5amp fused connection onto the 30amp ring main or radial supply feeding socket outlets. In the bath or shower room a ceiling mounted pull-cord operated isolation switch can be installed in the circuit to provide an accessible means of isolating the mixing unit when not in use

  • Where can I site the Satellites mixing unit?

    Typically in the loft, in an airing cupboard or under a bath, all subject of course to relevant regulatory compliance. Should servicing ever be required the mixing unit must of course be fully accessible.

  • Which Digital shower do I need for my water system?

    If you have a gravity fed system with a minimum 115 litres cold water cistern feeding the hot water cylinder you need to purchase the Satellites LP digital shower. If you have a mains fed system e.g. combination boiler, unvented or thermal storage cylinder you will need to purchase the Satellites HP digital shower. If you would like to install a digital shower to your cold mains water supply you need to purchase the Aspirante Wireless or T300si Wireless.

  • Can I install a Satellites LP digital shower onto a hot water combination cylinder?

    Yes providing the cold water cistern holds a minimum of 115 litres and the bottom of the cistern is a minimum of 100mm above the top of the Satellites mixing unit and showerhead.

    It should be noted that it would not be possible to initially prime the mixing unit with water if the outlet supply pipe from the mixing unit or the showerhead is positioned above or only level with water in the cold cistern. Providing water can flow under gravity to the shower outlet then removing the showerhead and lowering the shower hose into the bath or shower tray should allow water to prime the mixing unit.

    The LP mixing unit must not be started until water is seen to flow from the outlet. This is because the unit contains pumps, which can be damaged if they are turned on without water inside them.

  • Can the electricity supply to the Satellites digital shower be taken from the lighting circuit in the loft?

    The Satellites mixing unit is rated at 5 amps and must be taken from a local ring or radial circuit supplying socket outlets or a direct supply from the consumer unit with fused protection at 5 amps.The mixing unit must not be connected to the lighting circuit.

  • How do I register & commission a Satellites digital shower?

    Registering the control panel to the mixing unit;

    • Fit the batteriesTurn water supply on to the shower
    • Turn electricity on.
    • Turn on mixing unit at isolation switch
    • The mixing unit will start the registration procedure
    • The unit will beep intermittently for 30 secs
    • The unit will revert to a continual tone
    • If the mixing unit does not beep see fitting instruction for procedure. Ref: moving commissioning link over
    • With mixing unit emitting a continual tone
    • Press and hold Associate button (this will have to be done with a thin bladed screwdriver) until the LED on control panel illuminates
    • Release the button the LED will remain illuminated
    • When the continual tone stops the LED will extinguish and the mixing unit is then registered

  • I am about to fit one Satellite mixer unit to supply water to two shower rooms, will this work?

    No, currently the Satellite shower is for single point of use showering only. There will be no means of preventing mixed water going to both showers at the same time, one of which is unoccupied.

  • I am installing two Satellites mixer showers. Is there any chance of the control panel in one shower room turning on both showers at the same time?

    No, when a control panel has been associated with a mixer unit it will not operate other units in the property. 

  • I have a Satellites LP digital shower, it has worked fine for a few days and now after pressing the start button it keeps stopping after a few seconds. Is there anything I should check before arranging a service call?

    Satellites digital showers provide thermostatic control of the showering temperature and if there is a loss of either the cold or hot supply the unit will switch off to prevent the delivery of uncomfortable hot or cold water. It will not be possible to resume showering until both hot and cold water supplies are restored.

    Things to check:

    • Are filters blocked
    • Is there air in either the hot or cold supply pipes

  • I have installed a Satellites HP digital shower on a combi boiler system. When I turn it on the water coming out of the shower head has the appearance of pulsating slightly. Is there anything I should check before contacting Customer Service?

    Check that the boiler is capable of providing a minimum hot water temperature of 52ºC at a minimum of 8 litres per minute flow rate as detailed in the fitting instructions. Check this at the kitchen sink hot water tap.Also, check that the running water pressure through the shower is within the 1 to 5 bar operating requirement.

  • I have installed a Satellites shower unit to my gravity fed hot water system. I have commissioned it according to the fitting instructions but there is no spray force when I turn it on. What should I check?

    Check that you have installed the correct type of mixer unit. It must be a low – pressure unit not a high – pressure unit. This detail is on the rating label on the mixer unit.

    Check that the purge pin is in the off position in the control panel.

    Check that air is not present in the water supplies to the mixing unit or the mixer unit itself.

    Check that the mixer inlet filters are not blocked.

  • How can I work out the running cost of an electric shower?

    To establish the electricity cost firstly multiply the kW per hour tariff you are paying by the kW rating of the shower. The cost per shower is then dependant on the number of showers taken per hour.

    Example for an 8kW shower unit.

    Electricity tariff at 12 pence per kW hour multiplied by 8 = Total cost of 96 pence per hour.

    Number of 5-minute showers taken in 1 hour = 12

    96p divided by 12 = Total cost of 8 pence for a 5 minute shower

  • What points need to be considered when replacing an existing electric shower?

    Considerations when replacing an electric shower are:

    • Dimensions of the unit (will the replacement shower cover existing tiles and screw fixings)
    • Cable and water entry points (are they compatible)
    • Kilowatt rating of the unit (is the existing cable and fuse size adequate for a higher kW rating)
    • Incoming electricity supply to the property (is the supply adequate i.e. 80 or 100amp for a higher kW rating )

  • Can I use push-fit pipe and fittings to install my Triton electric shower?

    Yes, you can use push-fit plumbing except for the final connection onto the shower inlet, which must be a 15mm compression fitting to ensure a watertight connection.

  • Do I have to fit a double - pole isolation switch when I install my Triton electric shower?

    Yes, for the purpose of future servicing of the shower a ceiling or wall mounted DP isolation switch is required. It is also good practice to isolate the shower when not in use.

  • A newly installed T300si, when started the low water pressure light is on and there is only cold water from the showerhead, why?

    Check that the commissioning procedure has been carried out correctly as detailed in the fitting instructions. Check the inlet filter is not blocked and establish that water pressure and flow meets the specified minimum.

  • Having reset the MCB my electric shower is now not heating the water fully, why?

    The most likely reason why the unit is not heating the water fully is that a heating element has failed. The elements can be tested for continuity using a multi-meter. If open circuit a new heater assembly is needed.Note: If an element has failed other parts within the unit may have been affected it is therefore important to check all the electrical circuits in the unit for signs of failure

  • My electric shower is indicating low pressure what should I check?

    • Check isolation valves are fully open
    • Check inlet filter is not blocked with debris
    • Check minimum required water pressure and flow is available at the inlet to the shower.

  • My electric shower runs hot then cold (cycling), why?

    • The flow rate of water through the unit could be too low, causing the thermal cut-out to activate. Check there are no restrictions to the flow of water through the unit
    • There could be a possible sudden drop in water pressure, falling below the minimum required. This could be because water is being drawn off elsewhere in the house e.g. the washing machine, or a toilet flushing.
    • Seasonal ambient water changes may require a lower setting to be selected.

  • My electric shower will not turn off the water what should I do?

    • Check that the front cover has been fitted correctly with no distortion to the backplate
    • On units fitted with a commissioning link, check that it has been removed during installation (see fitting instructions for further advice)

  • My Triton electric shower is under warranty and has a fault, what is the procedure?

    If the shower is under warranty request an engineer visit via this site or call 02476 372 222 to arrange a visit under the terms and conditions of the warranty.

  • The water flowing from my electric shower is cold/too cool, what can I check?

    • Is electricity turned on to the unit?
    • Check that the temperature control is set to the correct number for the time of year (you will need a higher number in the winter than in the summer)
    • Check that the power selector (if available) is set to 'High'
    • On units fitted with a 'Low Pressure' indicator, check to see if it has been activated. If it has, then it is advisable to check for blockages in the inlet filter and/or have your mains water pressure checked
    • On units not fitted with a 'Low Pressure' indicator, pressure could still be the problem, so it is advisable to have this checked prior to an engineer call-out
    • Check that the front cover has been fitted correctly with no distortion to the backplate.

  • There is no water flowing from my electric shower, what should I check?

    • Is water turned on to the unit?
    • Is electricity turned on to the unit?
    • Is the inlet filter blocked?
    • Are the front cover and any start/stop connecting cable fitted correctly?

  • Water from my electric shower is not getting hot enough, why?

    Check the temperature control and power setting is on the correct setting for the time of year.

    Check the temperature control (flow control valve) is regulating the flow of water through the unit, there should be a noticeable reduction in flow when turning towards the hotter settings.

    • Using an electrical test meter the following electrical components can be checked for continuity:
    • Heating elements
    • Micro-switchesThermal cut-outs
    • If the unit is electronic then voltage tests have to be carried out on the PCB/s (printed circuit board/s) in the unit.

  • Water from my electric shower is too hot, why?

    • Check that the Stop Tap is fully open
    • Check that the sprayplate of the showerhead is clean. Check if an acceptable temperature is achieved by removing the showerhead from the shower hose
    • Check the internal lining of the shower hose is not collapsed
    • If the shower is delivering a flow of less than 5 litres/minute on a temperature setting of '1', then check for blockages in the inlet filter. Use a bucket and stopwatch to check flow rate
    • If the problem is occurring during a period of hot weather, then you may be experiencing high incoming ambient water temperatures and /or borderline water pressure. Try setting the power selector (if available) to 'Low' and adjusting the temperature control to suit.

  • What is a PRD (pressure relief device)?

    The PRD is a safety device designed to relieve abnormal pressure from within the heater assembly of an electric shower when a restriction occurs on the shower outlet i.e. blocked showerhead, collapsed shower hose. If activated it will be necessary to fit a new one

  • When I turn on my electric shower water starts leaking out from the bottom of the unit, why?

    If water is leaking from a clear plastic tube or small plastic elbow in the unit, then the Pressure Relief Device (PRD) has been activated. The most common reasons for the PRD to activate are that the showerhead has become blocked or there is a restriction in the shower hose. A replacement can be ordered from our online spare parts store or by calling 02476 372 222.

    If the water is not leaking from the clear plastic tube, then isolate the electricity supply to the shower and call 02476 372 222 for advice.

  • Where is the filter situated in a Triton electric shower?

    The filter will be found in the inlet connection. In some units it will be necessary to disconnect from the water supply to access the filter.

  • Where is the serial number located on a Triton Electric shower?

    A rating label is located on the underside of the unit, which includes the model name, kW rating and the manufacture date code. Inside the unit there is a further product-rating label, which has the same information and also the serial number.

  • Do you manufacture a pump that can be fitted to the mains cold water supply?

    No, all Triton pumps must be installed onto gravity fed water supplies only.

  • I have a very old Triton shower booster pump that has stopped working, can it be repaired?

    Certain spare parts may be available but it is usually more cost effective to replace the pump with the latest model.

  • I am in the process of installing a twin impeller pump. Do I need to use a side entry or top entry flange for the hot connection from the cylinder?

    No, as detailed in the fitting instructions the hot water connection can be from a tee fitting positioned in the horizontal section of pipe from the top of the cylinder or in the falling section of pipe feeding other outlets.

  • I am having difficulty in selecting a comfortable showering temperature with my mixer shower and pump, what should I check?

    • Check that the stored water is approximately 55 to 65°C. If it is not, then the thermostat on the hot water cylinder needs adjusting.
    • Check that the flow rate on fully cold is equal to the flow rate on fully hot. Using a bucket and stopwatch can check this. If the flow rates are not equal, then check for any blockages and/or air locks in the system.

  • There is no water flowing from my mixer shower with pump, what should I check?

    • Check that the cold water tank is a minimum of 150mm above the showerhead.
    • Check that the electricity is switched on to the pump.
    • Ensure that the isolating valves are fully open. Check that air has been purged from the pump. This can be achieved by loosening the outlet connections on the pump until water is present.
    • Check that the filters are not blocked on the pump inlets.
    • Check that the filters in the mixer inlets are not blocked and that check valves are working correctly if fitted.

  • There is water flowing from the showerhead but the mixer shower pump does not start, what should I check?

    • Check that the cold water tank is a minimum of 150mm above the showerhead.
    • Check that the electricity is switched on to the pump.
    • Check that the pump filters are not blocked.

  • Are there any regulations I need to comply with if I install an all in one power shower in my bathroom?

    Yes, the electrical installation must comply with Part P building regulations and the plumbing must comply with the current water regulations/byelaws.

  • Does your AS2000 power shower heat the water as it is being used, like an instantaneous electric shower?

    No, this type of shower must be connected to a gravity fed hot water cylinder.

  • What size electric supply do i need for an all in one power shower?

    You will need a 3amp supply. This can be from a fused spur unit protected by a 30mA RCD.

  • What size of cold water cistern do i need if i fit two power showers in my property?

    The recommended minimum cold-water storage capacity is 230 litres.

  • Can I connect onto the push-fit inlet fitting in the AS2000 using chrome plated pipes?

    Yes, providing the chrome plating is removed from the section of pipe entering the fitting.

  • I am having difficulty priming an AS2000 power shower with water, what should I do?

    If the head of water is at or less than the recommended 75mm, it will take time for air to be purged from the pump. Ensure air is purged from the pipes before connecting them onto the unit. Do not operate the unit with the pump running for more than a few seconds as doing so may damage seals in the pump.

  • I am replacing an old power shower with an AS2000. The existing hot and cold supply is opposite to the hot and cold connections in the unit. Can i change anything in the unit to suite the supplies?

    No, it will be necessary to alter the pipe arrangements to accommodate hot and cold connections in the unit.

  • My power shower is quite noisy is there anything I should check?

    • Check that the unit is properly secured to the wall.
    • Check that the pipework to the unit is secured with brackets.
    • Check that blanking plugs have been inserted into the spare inlet fittings inside the unit.

  • The pump is running in my power shower but there is no flow of water from it, what should I check?

    • Check that the hot and cold water supplies are turned on to the unit.
    • Ensure that the inlet filters are not blocked.
    • Check that air has been purged from the pipes up to the inlet elbows (as per the fitting instructions).
    • Check that the cold water tank is at least 75mm above the top of the unit.

  • The shower temperature is fluctuating on my power shower, what should I check?

    Check that the unit is plumbed in to a dedicated supply of hot and cold water. If it is not then turning taps on elsewhere will cause fluctuations in temperature.Check that air has been purged from the pipes up to the inlet elbows (as per the fitting instructions).

  • The water flowing from my power shower is too cold/cool, what should I check?

    • Check that the hot water temperature at basin taps is acceptable this should be approximately 55 to 60°C. If it is not, then the thermostat on the hot water cylinder needs adjusting.
    • Is the water temperature acceptable by pressing the 'maximum temperature stop' override button, and increasing it to a higher setting? If it is then adjust the 'maximum temperature stop' as per the fitting instructions.
    • Ensure that the inlet filters are not blocked.
    • Check that air has been purged from the pipes up to the inlet elbows (as per the fitting instructions).

  • The water temperature from my power shower is too hot, what should I check?

    • Check that the cold water supply is turned on to the unit.
    • Ensure that the inlet filter is not blocked.
    • Check that air has been purged from the pipes up to the inlet elbows (as per the fitting instructions).
    • Check the mixer valve spindle is correctly adjusted in relation to the temperature control knob (see fitting instructions for alignment details)

  • There is no water flowing from my power shower and I cannot hear the pump running, what should I check?

    • Check that the electricity and water supplies are turned on to the unit.
    • Check that the on/off connecting lead inside the front cover has been fitted to the PCB in the unit (as per the fitting instructions).
    • Ensure that the inlet filters are not blocked. Check that air has been purged from the pipes up to the inlet elbows (as per the fitting instructions).
    • Check that the cold water tank is at least 75mm above the top of the unit.

  • Water has started leaking from inside my power shower, what should I check?

    • Check that the unit is plumbed to gravity fed hot and cold supplies - it cannot be connected to mains water pressure (hot and/or cold).
    • If the unit is leaking from the inlet push-fit fittings then it is advisable to contact the installer of the unit and request that the problem be rectified.

  • Do you make a shower tower that has its own built in heating unit?

    No, the Kilowatt rating needed to heat the water would be greater than is allowed on a domestic electric circuit.

  • How can I be sure there will be enough flow of hot water from a combi-boiler to operate one of your shower towers?

    • The performance of a combi-boiler is determined by its kW rating, the ambient temperature of the cold water entering the boiler and the setting of the domestic hot water thermostat on the boiler.
    • The boiler specification literature should provide flow rate figures for a given temperature rise, enabling hot water output throughout the year to be established.
    • As a rough guide to requirements each function on a shower tower i.e. the overhead spray, hand held spray and body jets can each deliver from 8 to 14 litres per minute, depending on supply pressure. To satisfy two functions simultaneously effectively requires around 13 litres per minute therefore the flow of hot water from the combi boiler at a minimum temperature of 52°C needs to be in the region of 10 to 12 litres per minute to satisfy a shower tower all year round.

  • I have a gravity fed hot water system, will I need to fit a booster pump if I purchase a shower tower?

    If there is less than 10-metre (1bar) head of water then you will require a booster pump, such as the T550i (1.5bar).

  • Do I need to install check valves in the hot and cold supply when installing my shower tower?

    Elbow fittings supplied with the shower tower have a check valve in them so there is no need to fit additional check valves in the supplies.

  • I am fitting a shower tower before the wall is tiled. Will there be any issues with this?

    The shower tower must be fitted onto the finished tiled surface; otherwise, it will not be possible to remove it from the wall when routine maintenance and servicing is required.

  • I am fitting a shower tower to a gravity hot water system that has a single head pump in the supply. Can I connect the cold inlet of the shower tower to the mains cold water supply?

    It is not advisable as there is a risk that there will be unequal pressures. If there is a failure of the check valve in the hot inlet then cold water will feed back into the gravity system, which could result in the cold water cistern overflowing.

  • I can get cold water from my shower tower but no hot water, what could be the problem?

    Check that the two elbow fittings supplied with the shower tower are connected onto the hot and cold water supply as shown in the fitting instructions. Check valves in the elbow fittings must be in the correct direction of flow.

    If you have connected to the mains cold water supply and a gravity fed hot water supply this could be the cause of the problem.

    Check that the inlet filter in the hot inlet of the mixer is not blocked.

  • What type of fittings do I have to use in order to connect onto the flexible hoses of a shower tower?

    The final supply pipe fitting has to be a 15mm to ½ inch BSP thread female fitting. This must be securely fixed in the wall before tiling is completed. Do not make the flexible hose connections to inaccessible fittings within the wall.

  • The flow rate from my shower tower is less than I expected what should it be?

    Flow rate from a shower tower depends on the pressure and flow being supplied from the domestic hot and cold water system. For best performance the running water pressure needs to be between 3 to 4 bar with a minimum flow rate available of 12 litres per minute.

  • The water from my Triton shower tower is not hot enough, what should I check?

    • Check that hot water is available to the unit at between 55 to 60°C.
    • Check that filters are not blocked and check valves in the inlets are working correctly.

  • The water from my Triton shower tower is too hot, what should I check?

    • Check that the cold water supply has been fully turned on at the isolating valve.
    • Check that filters are not blocked and check valves in the inlets are working correctly.

  • Why will my shower tower not turn off the flow of water fully?

    This is due to failure of the flow control cartridge. You will need to fit a replacement cartridge to overcome this problem.

  • I am replacing an old manual mixer valve and the hot supply to it is on the right. The new Triton bar mixer shower I am fitting has the hot connection on the left. Can I connect the hot supply to the cold inlet and change something on the mixer valve to suite?

    There is no provision on a bar mixer shower to alter the thermostatic cartridge inside and have hot water entering the cold-water inlet. It will be necessary to alter the pipe arrangements and have the hot water supply on the left.

  • Do you make a mixer shower that I can install onto a gravity hot water supply and mains cold water supply?

    We do not recommend installing our mixer showers onto unbalanced supplies of this type. While most of our mixer showers incorporate a single check valve in each inlet there is always a risk that debris may enter the mixer and prevent the check valve in the hot inlet from sealing off. Should this occur mains water at pressure will flow into the hot supply forcing water in the cylinder back into the cold water cistern potentially causing water to overflow from the cistern and damaging property.

  • Does Triton have a range of mixer showers with tamper proof controls?

    Triton’s Elina range of mixer showers has tamper proof controls. A tool to remove the controls is supplied with the valve.

  • Does Triton produce any fixing brackets to aid the fitting of bar mixer showers?

    The following fixing brackets are available:

    • For exposed pipes.
    • For built in pipes.
    • Bracket for built in pipes.

    Note: These are not suitable for all models

    View our range of fixing brackets.

  • How do I find out what flow rate I will get from a Triton mixer shower before purchasing?

    Firstly you will need to establish whether the mixer shower you are interested in is suitable for the water system in the property i.e. a low - pressure or high-pressure system.

    By accessing the fitting instructions for the product you will be able to establish the flow rate from a graph detailing the open outlet flow rate at various pressures i.e. flow that will be available from the mixer outlet without the showerhead connected.

    Alternatively you can contact our customer service team on 02476 378 495 who will be happy to provide the information you require.

  • What do I need to check most when selecting a replacement for my existing mixer shower?

    Check that the mixer shower you select is compatible with your water system i.e. low or high pressure.

    Check that the mixer you select is thermostatic in operation if you want optimum temperature control.

    Check that the inlet fittings on the new mixer offer the same measurement between them as the existing mixer, if not it will usually be necessary to alter pipework to suit.

    Check that the existing hot and cold supply will connect to the correct inlets on the new mixer i.e. hot on the left and cold on the right, if not it will be necessary to alter the pipework to suit.

  • What size cold water cistern and hot water cylinder do I need to supply a low-pressure mixer shower?

    The minimum size cold water tank (cistern) we recommend for one shower unit is 115 litres (25 gallons). Hot water storage will depend on a number of factors such as, time in the shower, flow rate of the shower and the stored water temperature and recovery time of the hot water cylinder. As a rule of thumb a low-pressure mixer shower will deliver a flow rate of 5l/m and will use around 3 litres of hot water a minute. Therefore, this will use up the contents of a domestic hot water storage cylinder containing 117 litres of which 93 litres is useable, in approximately 30 minutes.

    If a booster pump is fitted to improve shower performance then the hot water used can be in the region of 12 l/m, which means showering time will be reduced to approximately 8 minutes.

    The larger the hot water cylinder the better.

  • Can I install my Triton mixer shower to gravity hot water and mains cold water supplies?

    No, Triton mixer showers must have the hot and cold supply at nominally equal pressure. Connecting onto mains cold water can result in cross flow into the hot supply, forcing water back into the cold-water cistern with potential overspill and property damage.   

  • Can I install my Triton mixer shower using plastic pipe and push-fit fittings?

    Yes, there is no problem using push-fit plumbing when fitting our mixer showers providing ferrule inserts are in the pipe when making connection to the compression fittings on the mixer.

  • Do I need to install check valves in the hot and cold supply when installing my Triton bar mixer shower?

    Triton bar mixer showers have check valves already fitted in the hot and cold inlets, so there is no need to fit additional check valves in the supplies.

  • I am getting cold water from my new mixer shower but no hot water, what could be the problem?

    Check that the hot and cold water supply connections at the mixer valve are correct. If you have connected to the mains cold water supply and gravity fed hot water supply this could be the cause of the problem.Check that the inlet filter in the hot inlet of the mixer is not blocked.

  • I have a mixer shower fed from a hot water cylinder and cold water cistern but the flow is poor, can the performance be improved?

    Fitting a T550i pump onto the system will significantly improve the performance of a gravity fed mixer shower.

  • The flow from my mixer shower is less than I expected, what is the usual performance of a shower on a gravity system?

    Flow rate from mixer showers varies depending on the available head of water and restrictions within the supply and valve. Commonly flow rate is between 3 and 5 litres per minute. To ensure optimum performance from a gravity fed mixer shower the following guidance should be followed.

    • Use as few 90°C elbows as possible, where possible use pulled bends
    • Use full way lever or gate valves, do not fit restrictive stop taps or 10mm internal bore service valves
    • Follow manufacturer recommendations regarding pipe size
    • Ensure the mixer is specified for low pressure application
    • Always flush out pipes before final connection to avoid debris blocking inlet filters

  • The water temperature from my mixer is too cool, what should I check?

    • Check that the hot water temperature at basin taps is acceptable (this should be approximately 55 to 60°C). If it is not, then the thermostat on the hot water system (e.g. hot water cylinder or combination boiler) needs adjusting
    • HP models only - has the mixer shower been connected to mains water pressure (hot and cold) between 1 and 5 bar? If pressures are in excess of 5 bar, then it is advisable to have a pressure-reducing valve fitted
    • Check whether the showering temperature is acceptable by pressing the 'maximum temperature stop' override button (if fitted on the mixer) and increasing it to a higher setting? If it is then reset the 'maximum temperature stop' as per the fitting instructions
    • Check the hot water inlet for possible blockages
    • Low-pressure models only - check that the mixer valve has been correctly plumbed to gravity system hot and cold supplies and not the mains cold supply

  • There is a constant drip from the shower head when the mixer unit is turned off, what should I check?

    There may be debris in the mixer. If the cartridge in the mixer is damaged, it will need replacing - call the Triton's customer service department on 02476 372 222 

  • There is no water flowing from my mixer shower, what should I check?

    • Check that the hot and cold water supplies have been turned on at the isolating valves
    • Ensure that check valves if fitted in the mixer shower inlets are opening correctly
    • Check inlet filters if fitted are not blocked
    • For low pressure mixers check that the cold water tank is at least 1 metre above the showerhead.

  • Why does the water temperature from my mixer shower sometimes fluctuate from very cold to very hot?

    Common reasons for this symptom are:

    • Water being drawn off at other outlets or appliances is adversely affecting the pressure and flow to the shower.
    • Incorrect mixer product has been fitted for the type of hot water system in the property.
    • The mixer shower is a manual type and not thermostatic.

  • Why is the flow of water from my mixer shower poor when previously it was good?

    • Check that the sprayplate of the showerhead does not need de-scaling - if it does, then follow the procedure set out in the fitting instructions.

    • Check that filters are not blocked and check valves in the inlets are working correctly.

  • Why will my mixer shower tower not turn off?

    This is due to failure of the flow control valve cartridge.